IT Support Engineer

iSoftStone, Inc. is seeking an IT Support Engineer to join our Team in Bellevue, WA! THIS ROLE MAY BE FILLED AS EITHER A FULL-TIME OR CONTRACT POSITION Responsibilites: Infrastructure Design Implementation:

• Design, implement, and maintain secure and scalable IT infrastructure.
• Deploy and manage server environments (physical, virtual, cloud-based).
• Evaluate, configure, and install hardware components (e.g., routers, firewalls, storage devices). Network Management:
• Monitor, maintain, and optimize network performance (LAN/WAN, VPN, firewall, routers, switches).
• Ensure network security protocols are implemented, including firewalls and intrusion detection systems (IDS).
• Troubleshoot network issues and provide solutions promptly. Server and Cloud Management:
• Manage and maintain servers (Windows, Linux) and cloud platforms (AWS, Azure, Google Cloud).
• Perform patch management, updates, and upgrades to systems and applications.
• Automate tasks through scripting (e.g., PowerShell, Python) and orchestration tools. Backup, Recovery, and Disaster Recovery:
• Develop and maintain backup strategies, including regular testing of recovery processes.
• Implement disaster recovery plans (DRP) and business continuity solutions. Monitoring and Performance Management:
• Set up system and network monitoring tools (e.g., Nagios, Zabbix) to ensure uptime and performance.
• Conduct regular performance analysis and capacity planning.
• Generate reports on system performance, availability, and utilization. Security and Compliance:
• Implement IT security measures in accordance with industry standards (e.g., ISO 27001, NIST).
• Conduct regular vulnerability assessments and security audits.
• Ensure compliance with data privacy and protection regulations (GDPR, HIPAA, etc.). IT Operations and Support:
• Provide Level 2/3 & On-site support to resolve user issues and escalate complex problems.
• Document systems, procedures, and best practices for operation and troubleshooting. Collaboration and Vendor Management:
• Work with cross-functional teams to align IT infrastructure with business goals.
• Collaborate with vendors for procurement and support of IT hardware/software.