Sample Management Coordinator I

Reports to: Manager

Hours Worked: Typically, Monday through Friday, forty-hours per week.

However, must be flexible to meet the needs of the department and complete other projects as assigned.

The Sample Management Coordinator is responsible for Phase 1 regulated life cycle of functions within Sample Management, including reagents, specimens and reports, data and documents.

The position is client facing, customer service orientated, working collaboratively with current and new processes.

Has a high level of communication.

It is everyone’s responsibility to live out our Values and Absolutes by Shaping a World of Trust while ensuring responsible progress.

• Functions includes but are not limited to, data upload, document QC, manifest formatting, shipment receipt, inventory, QC, storage, transfer and re-receipt, compound ordering. Customer service, managing client requests/orders within TAT, tracking emails and workflow, developing processes, and implementing new automated software for sample management.
• Specimen management coordinator functions collaboratively with the team on receiving, QC, shipping, disposals, registering, tracking, storing, labeling and routing samples and reagents upon client request.
• Provide exceptional customer service and support. Learns new processes and provides issues resolution.
• Works seamlessly with other tasks.
• Maintain confidential information.
• Maintain multiple communications streams with internal and external partners (CRO) including portals, SharePoint Sites, and MS Outlook email.
• Documentation – Generate, QC and maintain documents ensuring all information is accurate, up to date and complies with Good Documentation Practices to meet regulatory guidelines and audit readiness
• Responsible for transferring data from external and internal vendor portals to multiple locations for the client.
• Must be highly organized, able to manage multiple work and communications lines between external vendors and internal clients.
• Be a collaborative team member to share knowledge and support cross functional areas
• Follow the guidelines set forth with clients and Company Quality, Health, Safety, Security and Environmental policies and procedures.
• Comply with clients’ and Company management systems in accordance with appropriate regulatory agencies.
• Perform other essential tasks, projects, and responsibilities as required.
• Other duties as defined by Manager, department needs and workload

• Must be self-driven, be able to work collaboratively. Identify issues and follow up with timely resolution
• Must have high attention to detail for quality and strong organization skills.
• Experience of working in a regulatory compliant environment with documentation practices is an advantage.
• Strong client-facing skills with professional communication skills in both written and verbal formats
• Proven Microsoft Word, Excel, Teams, SharePoint, and PowerPoint skills
• Ability to quickly learn and understand job-specific software is and new services
• Ability to understand basic scientific terminology and communicate it to others
• A strong team player able to champion a collaborative team environment
• Be a proven multi-tasker in a deadline driven environment
• Possess strong organizational skills and communicate effectively
• Adheres to Company Values

• Associate’s degree in closely related field
• Experience with Sample management preferred

An equivalent combination of education and experience may be accepted in lieu of above.

Range: $20.00-$23.00 per hour (e.g., the job posting is not necessarily reflective of actual compensation that may be earned, and actual compensation is subject to variation due to such factors as location, education, experience, and skillset).