Salesforce Support Analyst (US Shift) & Data Specialist

• Primary Point of Contact: Serve as the primary point of contact for day-to-day Salesforce support queries during US evening hours.

• System Troubleshooting: Troubleshoot user issues related to Page Layouts, Reports, Dashboards, User Roles, Profiles, and Permission Sets.

• Reporting & Analytics: Create and manage standard Salesforce Reports and Dashboards to support Sales leadership and field reps.

• User Onboarding: Onboard new Sales team members, managing user activation, role assignment, and access privileges.

• Bulk Data Operations: Perform routine data updates, record imports/exports, and data cleanups using tools like Salesforce Data Loader, Data Import Wizard, or Workbench.

• CRM Hygiene: Audit, deduplicate, and standardize Lead, Account, Contact, and Opportunity data to maintain overall CRM integrity.

• Data Transformation: Transform, map, and validate complex datasets using advanced Excel formulas before migrating them into Salesforce.

• Sales Lifecycle Support: Support the Sales team throughout the lifecycle: Lead capture, Opportunity progression, Dealhub CPQ/quoting assistance, and deal closure.

• Data Governance: Enforce data governance standards and ensure Sales reps adhere to required stage updates and field entry rules.

• Continuous Improvement: Log recurrent user pain points to suggest workflow improvements to the lead Salesforce System Administrator or Revenue Operations team.

• Experience: 2–4 years of hands-on experience in a Salesforce Analyst, Junior Admin, or CRM Support role.

• Salesforce Knowledge: Hands-on experience with core Salesforce Admin functionality (Reports, Dashboards, Security Model, Data Loader). Salesforce Certified Administrator (ADM-201) is a strong plus.

• Excel Proficiency: High proficiency in Microsoft Excel (VLOOKUP/XLOOKUP, INDEX/MATCH, Pivot Tables, IF statements, Data Validation, and Text-to-Columns) for data manipulation.

• Sales Process Acumen: Solid understanding of B2B sales workflows, pipeline stages, lead conversion, and key sales metrics.

• Shift Requirement: Must be comfortable working full-time in the US shift (Evening/Night shift in local timezone) to provide live support to US-based Sales teams.

• Communication: Excellent verbal and written English communication skills for quick real-time assistance via Slack/Teams and ticketing systems.