Salesforce Supervisor
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Key skills for this role
Role Overview
The Salesforce Supervisor will manage and enhance Salesforce solutions, support business requirements, and coordinate with IT and business teams.
The role requires strong Salesforce experience, project coordination skills, and experience in the QSR or food service industry.
Key Skills for This Role
Full Job Posting
Role Overview
The Salesforce Supervisor will manage and enhance Salesforce solutions, support business requirements, and coordinate with IT and business teams.
The role requires strong Salesforce experience, project coordination skills, and experience in the QSR or food service industry.
Key Responsibilities
- Manage and support Salesforce applications, enhancements, and ongoing improvements.
- Lead Salesforce projects from requirements gathering through implementation and post-go-live support.
- Work with business stakeholders to understand requirements and translate them into effective Salesforce solutions.
- Coordinate with developers, vendors, and implementation partners to ensure successful project delivery.
- Monitor system performance, issues, integrations, and user requirements.
- Support Salesforce Sales Cloud, Service Cloud, workflows, dashboards, and reporting.
- Ensure CRM solutions align with business processes and objectives.
- Coordinate testing, deployment, user support, and adoption activities.
- Ensure proper documentation, governance, and system standards.
Qualifications and Experience
- A bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field is required.
- At least 6 years of experience in CRM applications, including at least 3 years managing Salesforce projects and enhancements, is required.
- Strong experience with Salesforce is required.
- Experience with an additional CRM platform such as Microsoft Dynamics 365, HubSpot, Zoho CRM, or a similar platform is preferred.
- Experience working with cross-functional business and technical teams is required.
- Proven experience delivering CRM projects and system enhancements is required.
- Experience in the QSR or food service industry is preferred.
- Strong knowledge of Salesforce Sales Cloud, Service Cloud, CRM workflows, integrations, and data management is required.
- Strong project coordination, stakeholder management, communication, and problem-solving skills are required.
- PMP, Agile/Scrum, or Salesforce certifications are preferred.
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