successfactors
SALESFORCE PRODUCT OWNER
Winc Australia
Mascot, AUS
Full-time
Senior · 5+ years experience
Onsite
Discovered 2 weeks ago
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Role Overview
The Salesforce Product Owner is responsible for the strategic direction, delivery, and governance of Salesforce across CX and Sales functions.
This is a hands-on role requiring deep Salesforce expertise, solution design capability, and the ability to deliver measurable business outcomes.
Reporting to the Head of CX Operations, this role owns the Salesforce roadmap, manages the backlog, and works closely with CX, Sales, and IT teams to deliver enhancements that improve productivity, reduce cost-to-serve, and enhance the customer experience.
Key Skills for This Role
SalesforceSales CloudService CloudEinstein AIAgentforceJIRA
Full Job Posting
ABOUT US
At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions—from office and school essentials to print, marketing, and workspace technology—supporting over 100,000 workplaces nationwide.
We’re known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.
ROLE PURPOSE
The Salesforce Product Owner is responsible for the strategic direction, delivery, and governance of Salesforce across CX and Sales functions. This is a hands-on role requiring deep Salesforce expertise, solution design capability, and the ability to deliver measurable business outcomes.
Reporting to the Head of CX Operations, this role owns the Salesforce roadmap, manages the backlog, and works closely with CX, Sales, and IT teams to deliver enhancements that improve productivity, reduce cost-to-serve, and enhance the customer experience.
Strategy & Roadmap
Own a 12–18 month Salesforce roadmap aligned to CX and Sales
Advise on platform capabilities and new features (e.g. Einstein AI, Agentforce)
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