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At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions, from office and school essentials to print, marketing, and workspace technology, supporting over 100,000 workplaces nationwide.
We’re known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.
Support the Contact Centre Manager to deliver exceptional customer outcomes and achieve team objectives.
Act as the first point of escalation for CX Agents.
Monitor team performance, identify trends, and provide coaching and feedback to improve results.
Hold performance, development, and behavioural discussions in line with Winc’s values.
Conduct regular 1:1s, half-yearly and yearly performance reviews, and maintain relevant employee records.
Manage attendance, absenteeism, and return-to-work discussions.
Ensure compliance with processes, policies, and best practice ways of working.
Identify customer enquiry trends and partner with stakeholders to drive improvements.
Deliver team KPIs across service, quality, productivity, and responsiveness metrics.
Conduct quality coaching, feedback sessions, and participate in calibration activities.
Foster a positive, engaged, and high-performing team culture.
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Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate. We are a collaborative bunch, continually improving our performance and the value we deliver.
We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing. This is where we take action to make the biggest different.
We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc. Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.
To Apply: Send your resume to the Winc People Team by selecting ‘Apply' and following the prompts.
Australian workplace-supplies distributor serving businesses, government, education and healthcare organizations with office, technology, furniture and safety products.
Visit company websiteJobs and hiring trendsFull-time
Mid · 3+ years experience
Onsite
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