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Sales & Support Engineer
RoboHub.ae
Dubai, UAE
Full-time
Entry
Hybrid
Discovered 3 weeks ago
RoboticsRobotics software and applicationsRobot configuration and deploymentTechnical troubleshootingComputer hardwareNetworking
Free
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RoboticsRobotics software and applicationsRobot configuration and deployment
Role Overview
The Sales & Support Engineer combines robotics sales, business development, customer management, technical support, deployment, and project execution.
The role supports robot purchases, rentals, maintenance, demonstrations, events, and customer-site deployments.
Key Skills for This Role
RoboticsRobotics software and applicationsRobot configuration and deploymentTechnical troubleshootingComputer hardwareNetworking
Full Job Posting
Role Overview
The Sales & Support Engineer combines robotics sales, business development, customer management, technical support, deployment, and project execution.
The role supports robot purchases, rentals, maintenance, demonstrations, events, and customer-site deployments.
Sales and Business Development
- Identify prospective clients through outreach, calls, exhibitions, industry events, networking, and other business development activities.
- Understand customer requirements, recommend suitable robotics solutions, conduct demonstrations and presentations, and prepare quotations and proposals.
- Follow up on leads, sales opportunities, customer payments, and maintain accurate sales records and documentation.
Client Management
- Coordinate projects secured through sales activities to achieve customer requirements, project scope, timelines, and agreed deliverables.
- Respond to enquiries about robot purchases, rentals, maintenance, and technical support through phone, WhatsApp/chat, email, and walk-in visits.
- Manage complaints, after-sales support, and technical tickets through allocation, follow-up, reporting, and customer feedback.
Robot Setup and Deployment
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