Sales Support Coordinator
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Key Skills for This Role
Full Job Posting
Hours of work: 40 hours per week – Monday to Friday: 1:00PM – 9:00PM
Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and customers to better understand their home comfort requirements, while providing accurate product information and tailoring recommendations to the homeowner’s individual needs. Sales Support Coordinators maintain quality in all aspects of sales appointment booking for Energy Management Consultants and are well versed in all the products and services offered by the company. The ability to show flexibility and a strong sense of organization are a must as the representative will balance between a variety of call types and business demands.
Accountabilities
Management of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activity
Promoting best advice to all clients and positively positioning all Enercare’s products and services looking for opportunities to upsell where appropriate
Achievement of personal and shared key performance indicators including but not limited to sales conversion targets, call quality, average call handle time, service level and speed of answer requirements, tech lead participation
Follow communication “scripts” and create customer care cases as required by the business
Complete sales appointment data entry including opportunity creation, scheduling and record all conversations in our customer database in a comprehensible way
Utilize geographic mapping systems and sales skill set documentation as needed when scheduling sales appointments
Provide service to all Charged Up program call-in volume and follow up call backs
Support department mailboxes and execute work assignments in a timely manner
Be well versed in and support stimulus programs as required
Assist District Sales Managers, Sales Effectiveness Leads, Sales Support Manager and all other lines of business as required while completing administrative tasks in a timely manner with high attention to detail
Support peers and mentor new sales coordinators and call centre agents in a positive and supportive way building teamwork and contributing to business performance
Correct errors including those made by call centre and send for coaching
Outbound calling for a variety of reasons, i.e. EMC appointment rescheduling, survey follow ups re: EMC visits, Rental Conversion Burner project and various niche OB campaigns
Utilize company’s knowledge databases to find information
Aid in promoting and recognition for technician incentive contests
Attend educational seminars to improve knowledge and performance level
Qualifications
- Post-secondary education an asset
- Previous Sales and/or call centre experience required
- Strong computer skills and an intermediate level understanding of MS Office, Excel, and Outlook, Salesforce
- Capable to concurrently type and use various computer programs while carrying a conversation on the telephone
- Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
- Competent working well under pressure and understanding business processes
- Ability to multi task in a fast-paced, pressure filled, team environment
- Strong organizational skills
- Self-starter
- Fluency in additional languages an asset
- This position applies to UNIFOR Local 975.
- Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request. Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
About Enercare
Canadian home and commercial services provider delivering HVAC, plumbing, electrical, water-heating, and water-treatment solutions.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Enercare
Supply Chain Specialist - Vehicle Deployment
Toronto, CAN
Manager - Marketing Analytics
Markham, CAN
Enercare is seeking a Manager - Marketing Analytics to translate business objectives into scalable analytics solutions and actionable insights. The role requires a quantitative bachelor's degree, 5+ years of analytics ex
Service Technician, Residential New Construction
Edmonton, CAN
Supply Chain Specialist - Vehicle Deployment
Toronto, CAN
Manager - Marketing Analytics
Markham, CAN
Plumber
Toronto, CAN
Plumber or Plumbing Apprentice
Toronto, CAN
Manager - Marketing Analytics
Markham, CAN
Install Helper, Fireplace
Calgary, CAN
Service Technician, Residential New Construction
Edmonton, CAN
Senior Claims Adjuster
Markham, CAN