Sales Supervisor - (iCAUR)
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Key skills for this role
Role Overview
Autorun Dealership seeks a Sales Supervisor to lead the iCAUR sales team in Dubai. The role involves driving showroom and digital lead conversion, coaching the team, and ensuring a premium customer experience.
Key Skills for This Role
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About the Role
Autorun Dealership seeks a Sales Supervisor to lead the iCAUR sales team in Dubai. The role involves driving showroom and digital lead conversion, coaching the team, and ensuring a premium customer experience.
Key Responsibilities
- Lead, coach, and motivate a team of Sales Executives to achieve monthly and quarterly unit, revenue, and gross profit targets.
- Own daily sales execution: lead allocation, follow-up cadence, showroom coverage, customer appointments, test drives, negotiation support, and closing.
- Manage and improve lead-to-sale conversion across walk-ins, digital enquiries, call-ins, and referral channels.
- Ensure excellent CRM discipline: accurate pipeline stages, forecasting, response time SLAs, and data quality.
- Conduct regular 1:1s and performance reviews; implement improvement plans for underperformance.
- Ensure smooth coordination with F&I, admin/registration, and aftersales to deliver a seamless customer journey.
- Support escalations, manage complex negotiations, and handle key customer cases when required.
- Monitor and report team performance (daily/weekly/monthly) lead response, appointments, test drives, closing ratio, cancellations, and delivery metrics.
- Maintain showroom standards, product knowledge, competitor awareness, and adherence to pricing/discount approvals.
- Assist with recruitment, onboarding, and training of new Sales Executives.
Requirements
- 4–8 years of automotive sales experience, with 2–3 years in a supervisory/team leader role.
- Proven ability to deliver targets through strong coaching and sales process execution.
- Strong knowledge of the UAE automotive market and customer expectations.
- Confident in objection handling, negotiation, and deal structuring (including trade-in support).
- Experienced with CRM systems and performance reporting.
- Strong communication skills in English (Arabic is a plus).
- Presentable, customer-centric, and able to lead by example on the showroom floor.
- UAE driving license is a must.
What We Offer
- Competitive salary + commission/incentives.
- Company-provided medical insurance and residence visa as per UAE law.
- Career growth within Autorun and brand exposure through iCAUR.
- Supportive team and structured workflows to help you succeed.
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