SALES SENIOR EXECUTIVE
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About the Role
Responsible for selling products, maintaining customer relationships, handling complaints, and managing orders while adhering to company guidelines.
Key Skills for This Role
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Overview
Job Responsibilities & Tasks (Duties include but are not limited to)
Sell the widest range of company s products for assigned customers based on group channel guidelines.
Provide feedback of any competition activity within sales area and submit his suggestion for retaliation if needed.
Prepare special order requests (Prices, Designs, approvals, Orders, MOQs) and take concerned approvals both Customer & Company.
Prepare SPO in full quantity produced to customer without leaving stocks at warehouse unless approved by Sales Management.
Collect the invoices according to company s aging policy.
Prepare all needed documents for the call cycle market visits or business review, before going to the market.
Maintain professional Business relation with His/her customers.
Revisit Lost customers and check opportunity to regain business if hindering conditions have vanished.
Open new accounts on JDE or CRM and adhere all required valid documentation (VAT, CR, National Address, CIS, etc )
Transfer max number of accounts to ECOM online platform, train customers for utilizing Napco platform and monitor performance to avoid losing customer sales volume.
Detect and register new potential customers in his area based on CRM.
Sell all potential customers with appropriate combination of product lines by closing GAPs.
Handle customers complaints and report them to the sales team leader.
Prepare QRAs for his customers on JDE or ECOM and discuss them with Team Leader.
Enter customer orders into JDE system and ensure no violations whether CDs, CLs, or prices.
Submit daily collection for the distributor or accountant.
Issue returns for quality issue products or wrong orders and get approval from concerned parties.
Report to the team leader any customer problem / objection that occurred, and he could not handle.Review on monthly basis customer collectibles with Team Leader and conduct required SAFs, matchings, or write offs.
Conduct Balance confirmations 3 times per year and get customer signature/stamps in addition to working on reconciliation with accounts.
Conduct Trials for new developed products at certain customer in his/her area and report factual findings.
Comply fully with Napco code of conduct, and company instructions.
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