paycor
Sales Program Manager
ElDorado National California Inc
Riverside, USA
Full-time
Senior · 5+ years experience
Onsite
USD 120000-140000 yearly / year
Discovered Yesterday
Microsoft Office SuiteCRMERPProject Management Professional (PMP)
Free
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Microsoft Office SuiteCRMERP
Key Skills for This Role
Microsoft Office SuiteCRMERPProject Management Professional (PMP)
Full Job Posting
- Serve as the dedicated Program Manager and primary point of contact for the client throughout the program lifecycle.
- Coordinate all customer communications regarding production status, engineering issues, testing, delivery schedules, acceptance activities, warranty matters, and technical support.
- Lead recurring project meetings with the client and internal cross-functional teams.
- Coordinate activities between Sales, Engineering, Manufacturing, Service, Warranty, Supply Chain, Purchasing, Quality, and Finance to ensure contract milestones are achieved.
- Track all contract deliverables, action items, risks, change requests, and customer concerns to ensure timely resolution.
- Support vehicle acceptance activities and coordinate the resolution of punch list items.
- Work closely with the assigned Senior Engineer and Service organization to ensure prompt technical support and issue resolution.
- Coordinate warranty campaigns, corrective actions, field modifications, and technical investigations when required.
- Monitor program performance and escalate risks that could impact schedule, quality, cost, or customer satisfaction.
- Ensure all contractual reporting requirements and customer documentation are completed accurately and on schedule.
- Support contract compliance with warranty performance requirements, including minimizing bus out-of-service time through proactive coordination of internal resources.
- Coordinate additional internal resources when required to support customer operations, campaigns, or increased fleet deliveries.
- Bachelor’s degree in Business, Project Management, Engineering, or a related field required.
- At least 5-7 years of experience in sales project management, preferably in the transportation or manufacturing industry.
- Demonstrated experience managing large-scale, customer-facing projects, preferably involving government agencies, public transit, or other complex manufacturing programs.
- Strong knowledge of project management principles, vehicle manufacturing, production planning, supply chain coordination, commissioning, warranty support, and customer order fulfillment.
- Knowledge of government procurement processes, FTA-funded transit procurements, bid execution, and public agency contracting preferred.
- Proven ability to serve as the primary customer interface for high-value programs while building strong relationships and managing customer expectations.
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