paycor
Application Support Technician II
ElDorado National California Inc
Riverside, USA
Full-time
Entry
Onsite
USD 33-43 hourly
Discovered 1 weeks ago
Free
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- Respond and follow up IT-Helpdesk tickets related to enterprise applications.
- Provide daily support for Epicor Kinetic users.
- Troubleshoot application issues and coordinate with service providers when needed.
- Assist users with business process questions and maintain user security and permissions.
- Configure forms, dashboards, BAQs, reports, BPMs and workflows.
- Support Salesforce users and perform basic administration.
- Perform application testing before deployment.
- Assist with upgrades and patches, documenting recurring issues and resolutions.
- Create knowledge base articles.
- Assist with data imports/exports.
- Escalate complex issues to team lead / manager.
- Bachelor’s degree in information systems, Computer Science, or a related field.
- 2 to 5 years of customer service experience in a corporate or call center environment preferred.
- Experience with cloud-based enterprise solutions (e.g., Epicor, Salesforce, RingCentral, TravelBank, etc.).
- Understanding data integration and automation tools (QA Automation, ServiceNow, PowerBI, etc.).
- Understanding manufacturing processes such as production, inventory, purchasing, shipping, planning, and quality.
- Excellent customer service and analytical thinking.
- Knowledge of IT compliance and system security standards.
- Proven experience leading to the implementation and support of ERP, CRM (Salesforce), and Travel/Expense Management systems.
- Comprehensive benefits package: Medical (including FSA & HSA), dental, vision, life and disability insurance, EAP, mental health, and wellness programs
- 401(k) with employer match
- Paid time off and twelve (12) paid holidays
- Employee referral program
- Career growth and development opportunities
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