Sales Professional

The Sales Professional is all about the client, and represents a trusted advisor for visitors to our stores, callers on our phones, and customers who come to us through online channels. Primarily responsible for providing an exceptional experience for all clients by utilizing in-depth knowledge of selling skills, merchandise, client services, and security & operations. The Sales Professional helps Hamilton customers find what they’re looking for or, in many cases, helps them discover what they didn’t know they were looking for

This position may be required to work weekends, some holidays, and peak sales periods.

Responsibilities

Greet clients and engage them to establish their needs.

Promote and present merchandise and services available to clients, describing features, benefits, and value.

Probe, recommend, select, or assist in locating merchandise based on clients’ needs and desires.

Maintain familiarity with product lines, merchandise sources, and Hamilton sources.

Maintain knowledge of current promotions, policies and procedures, and security practices.

Maintain up-to-date knowledge of competitors’ merchandise mix, vendors, strengths and weaknesses.

Keep organized and updated client profile information, special orders, and other required company documentation to guarantee compliance, client satisfaction; and for building long-term relationships.

Manage any client service issues while maintaining the brand's high standards, using all appropriate resources, in a timely manner to ensure complete client satisfaction.

Achieve or exceed established individual sales goals, add-on percentages, gross margin goals, and improved average sales.

Set-up and maintain showcases visually displaying designs by collection, using appropriate forms, ensuring quality assurance, cleanliness, and security of merchandise.

Complete and reconcile daily cycle counts and semi-annual inventories.

Prepare sales slips and present pricing to clients; accept payment and enter sales into system.