Sales Operations Specialist

📍 Peterborough and surrounding areas

🕒 Full-Time | Permanent | 37.5 hours per week

🎁 26 days annual leave plus bank holidays | Comprehensive Pension Scheme | Private Medical Insurance | Life Assurance | and much more!

As water technologies experts, we don't just offer jobs – we build careers with purpose. We're on a mission of Ecological Transformation, and we're looking for a dedicated Sales Operations Specialist to help us lead the charge.

Ensure the deployment and compliance with the company's values, policies and procedures; set an example in this area

Contribute to the achievement of the company's objectives in terms of Quality, Health, Safety and Environment and contribute to the improvement of the performance and efficiency of these areas.

Account Management : Customer account management (creation, edition), NBS management and OneCRM Data Admin; Credit Block support; Root cause analysis to identify process gaps in order to improve customer experience; Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP

Data Management : Monitoring cash and debt for Europe; Data consolidation and maintenance (DataStudio, Google Sheets, Tableau)

Dispute Management: Investigate and resolve customer invoice issues to facilitate cash collection for better cash cycle results; Perform root cause analysis to improve billing quality

Knowledge Sharing : Provide expertise to colleagues (CSC, local Team) for SAP or LATIS and Salesforce Field Service; Share knowledge within Customer Care and be a point of contact for operational questions; Acting as a mentor during newcomer onboarding

Contract Management/Pricing : Pricing revision support with CPL support; Billing due list Management (interface between local team and CSC); Past Due management

Contribute to process improvement: Collect pain points on Quote to Cash activities and facilitate process improvement initiatives within the stakeholders (P2P, Global CSC, Collections and Cash Applications) to improve efficiency; Run Root Cause Analysis for identified process gaps and provide suggestion and/or solutions to leadership for focus areas, improvements; Be a pioneer for Sales Operations Specialist and Customer care job enrichment; Be a support to Water Tech transition: help with tools and processes harmonization between ex-WTS and ex-VWT

Good understanding of accounting and financial processes

Experience customer care, customer master data, product master data with an ERP (SAP)

A good understanding of the Veolia business

Networking (internal & external)

Good communication skill

Multicultural team work

Structured approach to problem-solving

Proactive

Collaborative

Professional

Reliable

Self-motivated

At Veolia, we know that at certain crucial moments in life, we all need a little help, protection and support. That's why we are proud to offer our innovative Veolia Cares program, which demonstrates our commitment to our employees. From the very first day of employment, this commitment is reflected in an array of benefits that is generous, and relevant.

Holiday allowance 26 days plus Bank Holidays with the option to buy or sell additional days off

Private Healthcare - currently BUPA, with an option to add your family members

Dental Plan providing cover or monetary cash back on appointments and treatments

Enhanced Maternity / Primary Care pay of 13 weeks full pay from Day 1

Enhanced Paternity / Secondary Care pay of 2 weeks full pay from Day 1

Adoption Leave of 13 weeks full pay for Parental, and 2 weeks full Co-parental pay from day 1 of employment

Support for Carers offering flexibility for longer term caring needs such as considering options of remote work, flexible work hours, adjusted schedules, and paid or unpaid leave

A Lifestyle Account where we put in £60 to start you off, then match you £ for £ on every activity you buy up to £360 Discounted Gym Memberships

All employees receive one day of paid volunteering leave per year