Sales Operations Specialist
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Key skills for this role
About the Role
Mission / Purpose of the Role The Sales Operations Specialist is the operational engine of j. awan & partners business development function. The role is responsible for ensuring.
Key Skills for This Role
Responsibilities
- Acknowledge every inbound inquiry within SLA, qualify by service line and jurisdiction, and route to appropriate practitioner
- Maintain pipeline integrity by enforcing stage definitions, exit criteria, and CRM accuracy
- Execute and monitor lead action and deal touch SLAs, coordinate proposal follow up activities
- Coordinate proposal inputs from SMEs, manage turnaround timelines, and conduct quality checks
- Maintain HubSpot sequences, workflows, and automation; monitor performance and troubleshoot issues
- Produce daily SLT reporting inputs and maintain dashboard accuracy
- Manage CRM deduplication, data hygiene, field completeness, and source attribution
- Identify cross sell opportunities and coordinate smooth handovers to delivery teams
Requirements
- Bachelor's degree in Business, Communications, Marketing, or related field
- 3 5 years experience in Sales Operations, Revenue Operations, Sales Coordination, or Business Development Operations within professional services, consulting, GRC, compliance, financial services, or similar environments
- HubSpot operational depth: configure pipelines, workflows, sequences, automation, and reporting dashboards
- Strong attention to detail and quality control
- Excellent organizational skills and accuracy
- Proficiency in Microsoft Office Suite and advanced spreadsheet/reporting skills
- HubSpot Certification preferred
- GRC, compliance, or regulatory advisory experience preferred
- Experience supporting SLT level reporting and dashboards preferred
- GCC market exposure preferred
Full Job Posting
Mission / Purpose of the Role
- The Sales Operations Specialist is the operational engine of j. awan & partners business development function, ensuring pipeline integrity, follow up discipline, reporting accuracy, and operational excellence across the sales process.
12 18 Month Mission Outcomes
- Inquiry Responsiveness: Every inquiry acknowledged and routed within SLA.
- Pipeline Integrity: Lead and Deal pipelines reflect reality with no ghost deals.
- Proposal Coordination at Pace: Proposals ready within turnaround SLA and error free.
- Follow Up Discipline: No submitted proposal goes cold; breaches identified early.
- Reporting the SLT Trusts: Daily huddle inputs prepared before each huddle.
- Data Quality and Forecast Support: CRM data accurate, complete, and reliable.
- Cross Sell and Clean Handoff: Expansion opportunities surfaced and won engagements handed over with context.
- Process Building: Operation becomes more efficient through continuous improvement.
Key Accountabilities
- Inquiry Response, Triage and Lead Routing: Acknowledge inbound inquiries within SLA, qualify, log, and route opportunities.
- Pipeline Integrity and Stage Governance: Maintain stage definitions, enforce exit criteria, eliminate ghost deals.
- Follow Up Cadence and SLA Enforcement: Execute lead action and deal touch SLAs, coordinate follow up activities.
- Proposal Coordination and SLA Governance: Coordinate proposal inputs, manage turnaround timelines, conduct quality checks.
- Sequences, Workflows and Automation: Maintain HubSpot sequences, workflows, and automation; monitor performance.
- Reporting, Dashboards and Forecast Support: Produce daily SLT reporting inputs, maintain dashboards, aggregate pipeline info.
- Data Quality Governance: Manage CRM deduplication, data hygiene, field completeness.
- Cross Sell, Delivery Handoff and Outcome Capture: Identify cross sell opportunities, coordinate handovers, capture win/loss outcomes.
Core Competencies
- HubSpot Operational Depth: Configures pipelines, stage definitions, workflows, sequences, automation, and reporting dashboards.
- Pipeline Integrity and Stage Governance: Maintains CRM accuracy, enforces process discipline.
- Follow Up Cadence and SLA Enforcement: Ensures opportunities progress through defined touchpoints.
- Inquiry Response and Lead Routing: Responds quickly, qualifies accurately, routes correctly.
- Reporting and Data Governance: Produces accurate and reliable reporting.
- SME and Stakeholder Coordination: Coordinates multiple stakeholders, manages deadlines.
- Attention to Detail and Quality Control: Maintains high standards of accuracy.
- Process Discipline and Systems Thinking: Builds repeatable processes.
- Assertiveness and Professional Spine: Drives accountability professionally.
- Strong communication and follow up discipline.
- Excellent organisational skills and accuracy.
Education & Experience
- Bachelor's degree in Business, Communications, Marketing, or related field.
- 3 5 years experience in Sales Operations, Revenue Operations, Sales Coordination, or Business Development Operations within professional services, consulting, GRC, compliance, financial services, or similar environments.
- Preferred: HubSpot Certification, GRC/compliance/regulatory advisory experience, experience supporting SLT level reporting, multi service line organisation experience, GCC market exposure.
Culture & Values Alignment
- Demonstrates growth mindset, resilience, and adaptability.
- Operates with professionalism and integrity.
- Prioritises data accuracy over assumption.
- Maintains strong client first approach.
- Builds trust through accountability and reliability.
- Thrives in a fast paced, scaling environment.
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