Sales Operations Lead

Maintain high data integrity standard across Salesforce Accounts, Opportunities, Contacts, and Activities, executing data enrichment, deduplication, and record merging.

Execute ongoing maintenance and data corrections for Account and Opportunity records.

Support territory planning, account segmentation, ownership rules, and sales coverage strategies to ensure CRM structure mirrors strategic business goals.

Execute foundational Salesforce administrative tasks, including record maintenance, standard configuration, field updates, and user issue resolution.

Maintain and refine standard Salesforce reporting structures and executive dashboards across key metrics: pipeline health, ARR growth, renewals, and account coverage.

Facilitate revenue reconciliation between sales data and accounting records, producing regular operational analytics for GTM leadership.

Provide data-driven insights and reporting assets to support business reviews and executive planning.

Deploy AI tools, agents, and automated workflows to reduce manual overhead in routine Sales Ops and deal processing tasks.

Proactively identify process bottlenecks across Revenue Operations and introduce scalable automation solutions.

Collaborate with GTM Ops to evaluate, pilot, and expand AI-driven operational workflows.

Lead operational improvement projects from initiation to completion, including business requirements gathering, documentation, rollouts, and change management.

Establish standard documentation, data dictionaries, standard operating procedures (SOPs), and glossaries for GTM processes.

Serve as the primary point of contact for internal Sales Operations inquiries, ensuring proper triage, escalation, and stakeholder communication.