Sales Operations Intern

Grow with us

About this opportunity

What you will do

• Support adherence to the Ericsson sales process by assisting Sales Operations team members with day to day activities, including documenting steps, updating process materials, and helping secure competence activities (training and guidance) for sales process end users. • Help drive Sales Operations change programs by coordinating meetings, preparing communication and basic project documentation, and assisting project leaders with administrative activities needed to implement process and tool changes. • Assist with sales funnel management by helping maintain data quality, streamlining access to funnel information, and supporting consistent application of qualification criteria to improve sales performance. • Support sales governance activities by helping end users with tasks related to adherence to Sales Directive and Business Delegation, including tracking compliance checkpoints and organizing information in shared repositories. • Help manage and improve sales tools (e.g., CRM, reporting dashboards) by gathering user feedback, testing small changes, and supporting activities that optimize end user proficiency, access, and satisfaction. • Use spreadsheets, CRM systems (such as Salesforce), and AI enabled tools to analyze data, generate basic reports, identify trends, and summarize insights that support decision making in Sales Operations. • Collaborate with Sales Operations colleagues, account teams, and commercial managers on activities that create value for the sales process and help end users work more effectively. • Contribute to continuous improvement by identifying opportunities to simplify ways of working, documenting suggestions, and supporting small process and tooling enhancements.