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Samsung HME America (Healthcare and Medical Equipment) is Samsung’s U.S. medical imaging organization, delivering advanced diagnostic solutions across Ultrasound, Digital Radiography, and Computed Tomography. We lead nationwide sales, marketing, service, and distribution of Samsung’s imaging technologies, partnering with healthcare providers to strengthen diagnostic capabilities, streamline clinical workflows, and support better patient care. Samsung HME America also serves as the global manufacturing center for Samsung’s mobile Computed Tomography (mCT) business, leading the development of advanced CT systems used by healthcare providers worldwide.
Backed by Samsung Electronics’ global technology leadership, our teams work closely with clinicians to translate real-world challenges into innovative imaging solutions. Our culture combines a sense of urgency, customer focus, and clinical collaboration to advance the future of medical imaging.
Responsible for order processing, data entry and update, clinical applications invoicing, process & procedures, auditing, reporting, pipeline reviews, quote preparation, and support for all Sales and Marketing personnel.
Reduce lost accounts by diffusing cancellation requests; Meet or exceed sales call activity goals for proactive account retention
Propose customer solutions that are compliant with appropriate local, state and federal regulations
“Save, Secure, and Convert” by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract and up-sell commitments during face-to-face interactions when necessary
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Handle customer complaints efficiently to maintain high satisfaction levels
Analyze sales data to identify trends, patterns, and opportunities for improvement
Prepare and present sales reports and dashboards to senior management
Support the development and implementation of sales strategies and initiatives
Collaborate with sales teams to ensure alignment with business goals
Provide detailed reports to sales, marketing, and senior leadership
CRM Management
Manage the CRM platform to ensure it supports all aspects of the company’s operations
Train and guide staff on effective use of the CRM system
Create leads, accounts, opportunities, and accounts in CRM
Update all pipelines in CRM
Communicate with Sales Account Executives and Business Development Managers on a regular basis and hold them accountable for the action items noted in their opportunities
Monitor, assess, and maintain data quality using data quality tools
Develop, maintain and distribute automated sales & marketing reporting dashboards and as well as general intelligence and ad-hoc queries and report through a variety of data sources
Manipulate and present data in Excel, including but not limited to spreadsheet presentation, pivot table analysis, and PowerPoint
Build and maintain sales operations program models to increase productive workflow
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Order Processing
Complete vendor registration for new accounts
Review, validate, and confirm purchase orders
Process sales orders and submit order confirmation to customer
Serve as the primary contact for high-level accounts, ensuring exceptional customer experience
Develop and maintain strong relationships with customers
Address and resolve any escalated issues or concerns from high-level customers
BA/BS in Business Administration, Communications, Marketing or other related discipline preferred
2+ years of experience in sales operations on a related role
Familiarity of CRM best practice and Prospect Management System operations
Must possess excellent verbal and written communication skills and work effectively in a demanding, fast paced environment
Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management
High attention to detail
Understanding of terminology and ability to share and communicate effectively within the group
Ability to organize and prioritize tasks resulting in consistent productivity
Ability to function within and support a team environment and build strong working relationships
Dependable and punctual
Ability to meet accuracy and productivity goals
Good problem solving skills, ability to evaluate situation and prioritize factors in decision making
Self-motivated, utilize available resources for self-improvement and development
Flexible: able to follow directives and accomplish tasks outside of normal duties
U.S. medical imaging division providing ultrasound, digital radiography, and mobile CT systems to healthcare providers.
Visit company websiteJobs and hiring trendsUSD 70000-92000 yearly / year
Full-time
Entry · 2+ years experience
Onsite
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