Sales Officer
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Key skills for this role
About the Role
The Sales Officer ensures excellent guest experiences by providing outstanding customer service and administrative support. The role involves handling inquiries, reservations, check-ins, and check-outs, as well as managing reservations systems and coordinating with other departments.
Key Skills for This Role
Responsibilities
- Greet guests warmly upon arrival, check them in and out efficiently, and provide information about property amenities and local attractions.
- Receive and process reservations via phone, email, and online booking platforms; confirm bookings and update reservation systems.
- Perform general office duties such as answering phone calls, responding to emails, and managing correspondence.
- Collaborate with housekeeping, maintenance, and other departments to ensure timely preparation of accommodations and resolve guest issues.
- Process guest payments, issue invoices, and maintain accurate records of financial transactions.
- Ensure compliance with company policies and safety protocols; monitor premises for suspicious activities.
Requirements
- Excellent guest service and communication skills
- Experience with reservations management and administrative tasks
- Ability to handle financial transactions and reconcile accounts
Full Job Posting
Job Description
- The primary responsibility is to ensure excellent guest experiences by providing outstanding customer service and administrative support.
Key Responsibilities
- Guest Services: Greet guests warmly upon arrival, check them in and out efficiently, and provide information about property amenities, local attractions, and services.
- Reservations Management: Receive and process reservations via phone, email, and online booking platforms.
- Administrative Support: Perform general office duties such as answering phone calls, responding to emails, and managing correspondence.
- Coordination: Collaborate with housekeeping, maintenance, and other departments to ensure timely preparation of accommodations.
- Financial Transactions: Process guest payments, issue invoices, and maintain accurate records of financial transactions.
- Compliance and Security: Ensure compliance with company policies and procedures, including safety and security protocols.
- Customer Relationship Management: Build and maintain positive relationships with guests to encourage repeat visits.
- Emergency Response: Act as a point of contact during emergencies and follow established procedures.
Pay
- From AED5,000.00 per month
Job Type
- Full time
Work Location
- In person
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