Sales / MARKETING Team Member ( Female)
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Key skills for this role
About the Role
Kayla Medical & Aesthetic Centre is looking for a Call Center Representative to handle inbound and outbound calls, resolve customer issues, and upsell products. The role requires previous customer support experience, strong communication skills, and familiarity with CRM systems.
Key Skills for This Role
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements
- Previous experience in a customer support role
- Track record of over achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi task, set priorities and manage time effectively
- High school degree
- Hindi & English (Required)
Full Job Posting
Job Overview
- We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements and Skills
- Previous experience in a customer support role
- Track record of over achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi task, set priorities and manage time effectively
- High school degree
- Hindi & English (Required)
Compensation
- Job Type: Full time
- Pay: AED2,000.00 AED3,000.00 per month
Work Location
- In person
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