Sales Manager - Shipping and Freight Forwarding

Job Summary

Key Responsibilities

• Develop and implement the sales strategy for Mizan Cargo
• Generate new business for air freight, sea freight, land transport, customs clearance, warehousing, DDP, and door-to-door delivery services
• Identify and approach importers, exporters, traders, e-commerce companies, manufacturers, retailers, and corporate clients
• Build a strong sales pipeline through cold calling, field visits, networking, referrals, digital leads, and industry connections
• Prepare quotations and negotiate freight rates, service terms, credit periods, and contracts with customers
• Coordinate with operations, pricing, customs, warehouse, finance, and overseas agents before confirming rates and delivery commitments
• Ensure every quotation maintains the company’s required profit margin
• Recruit, train, guide, and supervise sales executives as the department expands
• Set individual and team targets and regularly review performance
• Maintain strong relationships with existing clients and generate repeat business
• Monitor customer satisfaction and coordinate with the operations team to resolve service issues
• Maintain accurate customer information, enquiries, quotations, follow-ups, and sales activities in the CRM system

Candidate Requirements

• Bachelor’s degree in Business Administration, Logistics, Supply Chain, Marketing, or a related field
• Minimum 5 years of UAE sales experience, preferably in freight forwarding, shipping, customs clearance, or logistics
• At least 2 years of experience managing a sales team
• Strong knowledge of UAE logistics operations, trade routes, freight pricing, customs procedures, and customer requirements
• An established network of importers, exporters, traders, and corporate customers is highly preferred
• Proven history of achieving sales and gross-profit targets
• Strong negotiation, presentation, communication, and leadership skills
• Experience using CRM systems, Microsoft Excel, and sales-reporting tools
• Valid UAE driving licence is preferred
• Fluency in English is required; Arabic, Hindi, Malayalam, or other languages will be an advantage

Compensation

• AED 4,000 - 10,000 per month