Sales Manager

Job Description – Sales Manager Report to: Store Manager General Description Responsible for aggressively driving store sales and profit growth by insuring a friendly, well trained customer responsive team that is highly visible on sales floor. Responsible for the overall of Store Sales and Services performance whilst maintaining store standards with high sense of urgency and high energy level. Essential Job Functions Customer Service  Ensure that all Sales employees understand eXtra Customer Services Philosophy.  Ensure that all Sales employees demonstrate superior Customer Service on the sales floor  Ensure that all customers’ complaints are resolved daily with a high sense of urgency.  Ensure customers are greeted in a professional manner and are provided excellent customer service. Sales performance  Responsible for aggressively driving sales across all Sections  Monitor weekly sales and inventory performance reports and identify improvement opportunities.  Communicate action plans for sales improvement with Team Leaders.  Ensure competitor pricing is checked and monitored through weekly price audits.  Ensure hourly sales & services programs are in place. Employees Supervision  Ensure store atmosphere supports “Open door policy”.  Provide supervision to Team Leaders and provide feedback to ensure section performance is maximised.  Inform Team Leaders of performance expectations.  Communicate Policies, procedure and corporate program to employees.  Ensure all Team Leaders are on the sales floor during prime time “Aisha pray till closing” no one allowed sitting on office or desk. Training/ Product Knowledge  Oversee Selling Skills training with Team Leaders to ensure proper training for salesmen  Ensure Team Leaders are providing Product Knowledge and Selling Skills training to sales team to ensure better service  Ensure all company training programs are implemented through the store.  Understand and explain the financial programs and sales programs to all relevant employees  Ensure any changes to company policy or procedure are communicated to the staff in timely manner. Loss Prevention & Safety  Ensure adherence to all company directed programs.  Advise Store Manager of potential security risks and major shrink issues.  Ensure that the store environment is safe for employees and customers.  Detect common signs of shoplifting, theft and other security risks and promptly communicated to loss prevention.  Comply with all Safety & Security procedures. Scheduling/ Staffing  Ensure that all store team adhere to personal dress code  Ensure all store team maintain a professional code of conduct when dealing with customer  Ensure that a fair and consistent recruitment program is in place to maintain expected staffing levels  Ensure that staffing of all areas is maintained according to company standard.  Handling the tasks of his employees if required.  Support company initiatives to achieve required Saudization levels within store (i.e.70 /30). Merchandise Maintenance  Ensure understanding and compliance throughout the store of all merchandising programs.  Ensure all Sections are set up according to the Operational Guidelines  Ensure merchandising is displayed correctly and appropriately on the sales floor.  Ensure Section recovery process takes place before store closing. Operational  Ensure that Team Leaders are briefed Daily on store and Section Performance  Ensure Team Leaders are communicating effectively with all Sales Consultants through Daily Briefings  Ensure understanding and compliance of all operational programs across all sections  Respond to employee and customer phone inquiries.  Maximize corporate audit score and store reviews by constant monitoring of merchandise and operational program.  Access, input, retrieve and interpret information using applicable store computer system.  Ensure compliance with all policies and procedures.  Manage payroll hours and controllable expenses.  Make recommendations to Store Manager on how to leverage expenses, increase sales and maximize service  Ensure Communication Binders are maintained and updated within all Sections. Required Knowledge, Skills, Abilities  Read, Write and communicate using English language.  Ability to understand and respond to basic customer and employee inquires and communicate responses that understandable by customer and employee.  Knowledge of products.  Managerial knowledge / experience required.  Satisfactorily complete all eXtra training requirements. Physical Job Requirements  Manual dexterity to move merchandise and demonstrate product features.  Ability to operate equipment in store.  Visual ability, corrected to perform job functions.  Ability to distinguish color.  Standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing, crouching, handling and moving items weighing up to 20 kg without assistance Minimum Performance Standard  Responsible for overall sales performance of store.  Meet sales budgets, proper control of expenses.  Ensure all customers greeted immediately and respond knowledgably and promptly to all customers and employee inquires.  Maintain stocking of store according to plan gram.  Ensure merchandising is properly displayed and priced.  Ability to follow company policy and procedures.  Proper handling of customer services through a can do attitude toward customer first approach  Proficient in operating all applicable equipments according to company policy.  Additional performance criteria, standards of conduct, discipline and discharge producers are contained the employee orientation program, SOP and HR programs.  Must be able perform the essential job functions with or without reasonable accommodation. Work schedule A Sales Manager normally works a flexible schedule, requiring both morning and evening availability. A Sales Manager is expected to be available for work any day of the week. Requested to be scheduled off for a specific day requires advance notification and approval by Store Manager Acknowledgment  I acknowledge that I have read the job description and understand what would be expecting of me. The company reserves the right to change or reassign job duties or combine positions at any time. And this job description not constitutes a contract of employment.  This job description provides framework of the role and is not intended to cover all tasks. There might be some tasks not covered in this JD