Contact Centre Officer

Position Overview

Key Responsibilities

• Handle Inbound and Outbound Calls: Answer customer inquiries, address concerns, and provide solutions efficiently and professionally.
• Manage Digital Communication: Respond to customer queries via email, chat, and social media platforms promptly and accurately.
• Customer Support: Provide information about products and services, process orders, and handle returns and exchanges.
• Technical Assistance: Offer basic troubleshooting support for products and services, escalating complex issues to the appropriate department.
• Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
• Adhere to Policies: Follow company policies and procedures to maintain high standards of service quality and compliance.
• Team Collaboration: Work closely with team members and other departments to enhance overall customer satisfaction and operational efficiency.

Skills and Qualifications

• Communication Skills: Excellent verbal and written communication skills in English.
• Customer Service Orientation: Strong commitment to providing superior customer service.
• Problem-Solving Skills: Ability to think critically and provide effective solutions to customer issues.
• Technical Proficiency: Familiarity with CRM systems and digital communication tools.
• Flexibility: Adaptable to work in a fast-paced and changing environment.
• Team Player: Ability to work collaboratively with others to achieve common goals.
• Attention to Detail: Accurate in documenting customer interactions and maintaining records.

Working Hours

Benefits

• Competitive salary
• Health and dental insurance
• Paid time off
• Opportunities for professional development and growth