Sales Manager

Ensures the delivery of brand promise and provides exceptional service at all times to the guests.

Provides excellent service to internal customers in other departments as appropriate.

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Maintains positive guest and colleague interactions with good working relationships.

Ensuring that all operating standards comply with Company and Hotel Policies and Procedures and standards.

Writing and updating the Departmental Operations Manual.

Ensuring that all room targets are met.

Ensuring strategic market influx.