Sales Manager

· Achieves the monthly and annual personal target contributing to the Sales revenue.

· Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.

· Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.

· Assists in the recruitment and selection of Sales employees if required.

Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

· Assists to oversee the punctuality and appearance of Sales employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

· In this role you will also be required to multi-task in various aspects of the operations as advised by your managers from time to time

· Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

· Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals.

· Assists to plan and implement effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.

· Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

· Supports reinforcement of Hyatt’s Values.

· Supports the implementation of changes as a result of the Employee Opinion Survey.

· Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.

· Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.

· Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

· Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.

· Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.

· Establishes an efficient trace file to ensure that all business booked is properly tracked.

· Submits Sales report to Director of Sales in a timely manner.

· Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.

· Attends and contributes to all training sessions and meetings as required.

· Is knowledgeable in statutory legislation in employee and industrial relations .

· Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.

· Maintains strong, professional relationship with relevant representatives from competitor hotels , business partners and other organisations, especially travel agencies, local business groups and airlines.

· Reads the hotel's Employee Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.

· Ensures high standards of personal presentation and grooming.

· Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel.

· Carry out any other reasonable duties and responsibilities as assigned.