Executive Chef

· Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

· Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary.

· Provides feedback on the results of the Consumer Audit and to ensure that the relevant changes are implemented.

· Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

· Works closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

· Ensures that culinary employees work in a supportive and flexible manner with other departments.

· Ensures that all employees are up-to-date with the availability of seasonal and new products on the market.

· Tastes and monitors the food products served throughout the operation, providing feedback where appropriate.

· Works with the Materials Manager in the procurement of the best product for the best price and in the management of the relevant areas of the Commissary Kitchen.

· Works closely with the Stewarding Manager to ensure that hygiene standards are maintained and that operating equipment is cared for to maximise its useful life and to minimise breakage.

· Ensures the quality and variety of food and beverages served in the Employee Restaurant, ensuing that this outlet is operated to the same standard as any other outlet.

· Ensures that all guest-contact culinary employees deliver the brand promise and provide exceptional guest service at all times.

· Ensures that all culinary employees also provide excellent service to internal customers in other departments as appropriate.

· Spends time in culinary areas observing employee-guest/employee-internal customer interactions, working through Heads of Department to coach employees as necessary.

· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

· Maintains positive guest and colleague interactions with good working relationships.