Sales Development Representative (Utah, United States)

As a Sales Development Representative (SDR) at Nivoda, you'll be at the front line of our North American growth - identifying, engaging, and qualifying prospective jewellery businesses, and turning cold outreach into warm, excited conversations for our Account Executive team.

This is a phone-first, high-volume role: you'll be on the phone every day, having genuine conversations with jewelry business owners across North America and building the pipeline that powers our expansion. It's also a launchpad - you'll learn the full sales motion, build real expertise in an industry undergoing massive disruption, and accelerate your career in tech sales.

Proactively prospect and qualify new business opportunities via outbound calls, emails, and LinkedIn, targeting independent jewellers, retailers, and diamond buyers across North America.

Research target accounts to identify key stakeholders and tailor outreach that resonates, no generic copy-paste sequences.

Conduct high-volume outreach with a clear narrative: help prospects understand how Nivoda saves them time, money, and headaches.

Qualify inbound leads efficiently, ensuring the right conversations get to the right AEs at the right time.

Book and hand off high-quality discovery calls to the Account Executive team, with clear notes and context.

Maintain a clean and accurate CRM (we use Salesforce), pipeline hygiene matters here.

Collaborate closely with AEs and marketing to refine messaging, test new sequences, and share what's working.

Hit and exceed weekly and monthly KPIs around activity, conversations held, and meetings booked.

Stay sharp on Nivoda's product, competitive landscape, and the jewellery industry — we invest in your learning.

Be a key voice in shaping how we build and scale the SDR function in North America.

B2B sales or business development experience - ideally at a high-velocity SMB SaaS or marketplace company

Proven cold calling experience and genuine comfort on the phone, this role requires daily outbound calling and you need to be energised by it, not just willing to do it.

You understand what a strong SMB sales motion looks like - short cycles, high volume, value-led conversations.

Excellent communicator - you write clearly, speak confidently, and can adapt your pitch on the fly.

Resilient and driven - you don't let rejection slow you down. You treat every 'no' as data and iterate.

Naturally curious - you ask good questions and genuinely want to understand the customer's world before you pitch.

Organised and accountable - you keep your pipeline clean, your follow-ups timely, and your commitments.

Comfortable working in a fast-paced, ambiguous environment where things evolve quickly and initiative is rewarded.

Experience in the jewelry industry, luxury goods, or a marketplace with a jewellery or luxury vertical

Familiarity with Salesforce or another CRM for pipeline management.

Any exposure to marketplaces, two-sided platforms, or B2B e-commerce.

A second language - we're a global team and we love it.

At Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally. We work to create a culture of empowerment, continuous learning, and growth where everyone can bring their expertise, own projects, and easily measure their impact. Dynamic working environment in a rapidly growing company. Enjoy a pleasant, low-hierarchy work environment. Engage in intellectually challenging work that contributes significantly to Nivoda's success and scalability.

🕰️ Flexible working hours and a vibrant company culture

💻 Remote work

🏥 Medical (United Healthcare), Dental & Vision (Guardian Life) benefit

💸 401K benefit (US)

🧠 Plenty of opportunities for growth and learning

🏖️ Unlimited holiday allowance

🚀 Chance to join and contribute to a company during its exponential expansion phase

Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts — don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

Please note: Our Talent Acquisition Team is international. We kindly ask you to submit your CV and application in English so that it can be reviewed correctly.

If after reading this job description you believe this is not the best fit for you, we'd encourage you to join our Nivoda Talent Pool so we can keep you in mind as new roles open up.