Account Manager - Australia

Own a book of ramped and tenured ANZ jewellery retailers as their primary commercial contact

Protect and grow net revenue retention across your book — spot churn risk early and act on it

Grow share of wallet by expanding accounts across categories: natural diamonds, lab-grown, melee, gemstones and finished jewellery

Reactivate lapsed and declining accounts with structured win-back plays

Run regular business reviews with your top accounts — pricing, stock, service, growth plans

Take clean handoffs from the AE as newly won customers finish ramping

Work with our operations, support and finance teams to resolve customer issues fast — deliveries, returns, QC, credit

Keep Salesforce accurate: activity, account health and revenue outlook for your book

Feed customer and market insight back into the business to shape product, pricing and supply

Occasionally represent Nivoda at trade fairs and industry events across AU & NZ

3+ years in B2B account management, inside sales or customer success, carrying a revenue or retention target

A track record of retaining and growing existing accounts — not just closing new ones

Commercial sharpness: comfortable talking margin, pricing and stock with business owners

Organised and self-directed — you can run a large book remotely without day-to-day management

Strong CRM discipline (Salesforce or similar)

Based in Australia with full working rights, able to cover AU & NZ time zones

Excellent written and spoken English

Experience in jewellery, diamonds, watches or luxury goods

Marketplace, wholesale or trading business background

Experience selling to SMB owner-operators

Comfort with data — building your own account views in spreadsheets or BI tools

Nivoda is collaborative, ambitious and growing fast. We give people real ownership early, back them to make decisions, and invest in continuous learning. You’ll have a direct line to leadership and a visible impact on how a whole region performs.

🕐 Flexible working hours and a vibrant company culture

🌍 Remote work

📈 Opportunities for growth and learning

🏖️ Unlimited holiday allowance

🚀 The chance to join during an exponential expansion phase

Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts, don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

Please note: Our Talent Acquisition Team is international. We kindly ask you to submit your CV and application in English so that it can be reviewed correctly.

This is a full time, permanent position in Australia. Unfortunately, we are unable to offer sponsorship at this time.

If after reading this job description you believe this is not the best fit for you, we'd encourage you to join our Nivoda Talent Pool so we can keep you in mind as new roles open up.