Sales Development Manager

Responsibilities:

• Lead, coach, and develop a team of 10–12 Sales Development Representatives (SDRs) and Business Development Associates (BDAs), primarily early-career sales professionals with 0–2 years of experience.
• Coach team members using the Sandler Selling System and consultative sales techniques to improve prospecting, cold-call conversion, email outreach, opportunity qualification, and new door meeting quality.
• Own the team’s top-of-funnel strategy and execution, ensuring prospect lists, opportunities, and pipeline are properly qualified, actively managed, and coordinated with assigned Sales Representatives.
• Build, document, and continuously improve scalable sales processes, playbooks, and prospecting strategies that support consistent pipeline generation.
• Leverage CRM systems and modern sales technology, including power dialers, conversation intelligence, AI coaching tools, and QA/QM call scoring, to monitor performance and drive continuous improvement.
• Conduct hands-on coaching through one-on-ones, call reviews, live prospecting sessions, team meetings, and performance evaluations, using data and recorded calls to reinforce best practices.
• Recruit, interview, and onboard new SDR and BDA team members in partnership with Sales Management while fostering a high-performance, collaborative sales culture.
• Manage outsourced SDR vendors, including performance expectations, KPIs, messaging alignment, and recommendations regarding vendor retention or expansion.
• Deliver ongoing training on the sales process, CRM and pipeline management, Triumvirate’s services and value proposition, sales technology, and essential sales skills.
• Track and analyze key sales metrics, including activity, connect rates, meeting conversion, pipeline contribution, and revenue attribution; establish goals and hold team members accountable to results.
• Partner with Sales Management and Marketing on revenue forecasting, new business development, site penetration opportunities, and monthly sales reporting to executive leadership.
• Assist with proposals, pricing, compensation programs, and other sales initiatives while ensuring safety remains a priority and driving a culture of WOW! across the organization.
• Travel as needed, including air travel, to support team development and business growth across regional offices.