jazzhr
Sales / Customer Support Executive
Pathway Communications
Markham, CAN
Contract, Full Time
Entry · 2+ years experience
Onsite
CAD 18-18 hourly / hour
Discovered 3 weeks ago
Free
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We are seeking a customer-focused and results-driven Customer Success & Sales Associate with experience in telecom or IT environments. This role combines client engagement, solution selling, and customer service to ensure a seamless customer experience from onboarding through ongoing support.
Full Job Posting
Role Overview
We are seeking a customer-focused and results-driven Customer Success & Sales Associate with experience in telecom or IT environments. This role combines client engagement, solution selling, and customer service to ensure a seamless customer experience from onboarding through ongoing support.
Client Engagement & Solutioning
Collaborate with the client’s sales team to understand customer needs and recommend suitable telecom solutions
Prepare and deliver product presentations, demos, and tailored proposals
Respond to customer inquiries with accurate and timely information
Work with technical teams to ensure solution feasibility and customization
Customer Success & Service Delivery
Act as the first point of contact for customer inquiries, service requests, and issue resolution
Manage onboarding of new customers and coordinate with internal teams
Track accounts, monitor service requests, and ensure SLA compliance
Handle escalations professionally to ensure timely resolution and satisfaction
Gather and share customer feedback to enhance service quality and offerings
Market & Product Knowledge
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