jazzhr
Manager — IT
Pathway Communications
Markham, CAN
Full-time
Senior · 5+ years experience
Onsite
CAD 90000-950000 yearly / year
Discovered 3 weeks ago
ITSM platformsKaseyaMicrosoft 365Entra IDVMwareHyper-V
Free
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ITSM platformsKaseyaMicrosoft 365
Key Skills for This Role
ITSM platformsKaseyaMicrosoft 365Entra IDVMwareHyper-V
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About us
Pathway Communications has a track record of 30 years providing high-quality Information Technology solutions, including technical contact Centre services at Tiers I, II and III to demanding corporate, government and non-profit clients in Canada and the United States. We commenced operations in 1995 and have grown, over the past 30 years, from being one of Canada’s pioneering ISPs to a provider of end-to-end corporate IT solutions including inbound technical support, infrastructure management, cybersecurity and application development and maintenance. Our commitment to excellence is reinforced by the critical certifications we have. These include, amongst others, SOC, ISO 27000, PCI DSS and Uptime Institute Tier III Certifications for our data center. Visit us on the website www.pathcom.com
Know more about Pathway by accessing the link
What is Pathway Group of Companies? Company Culture, Mission, Values | Glassdoor
ROLE OVERVIEW
The Manager IT owns the full lifecycle of service delivery, client success, and business growth for an assigned client portfolio. You will lead 24/7 operations, manage a multi-location team, drive continuous improvement, and act as a trusted advisor who actively grows the business — equal parts operator, people leader, and commercial driver.
KEY RESPONSIBILITIES
- Service Delivery: Own 24/7 contact center and service desk operations across all delivery regions — ensuring SLA compliance, contract adherence, and world-class client experience.
- Onboarding & Projects: Lead end-to-end client onboarding and project delivery — from contract execution through go-live and into steady-state managed operations. • Technical Experience: Manage Windows Server environments, administer Microsoft 365 (Exchange, Teams, SharePoint, Intune, Entra ID), leverage Kaseya for monitoring and automation, and ensure endpoint security, patching, and backup compliance.
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