Sales & Customer Service Executive
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Key skills for this role
About the Role
SMS Group of Companies is seeking a Sales & Customer Service Executive to manage incoming calls, generate sales leads, and convert inquiries into service bookings. The role requires 1-2 years of customer service and sales experience in the UAE, fluency in English, and strong negotiation skills.
Key Skills for This Role
Responsibilities
- Manage a high volume of incoming customer calls and inquiries
- Generate sales leads and convert customer inquiries into service bookings
- Provide accurate, valid, and complete information about services using appropriate tools and systems
- Achieve individual sales and customer service targets while maintaining call handling standards
- Handle customer complaints professionally and provide appropriate solutions
- Build and maintain strong customer relationships through excellent communication and negotiation skills
- Promote additional services and identify upselling opportunities to increase sales
- Follow company communication procedures, guidelines, and policies
Requirements
- 1 2 years of Customer Service and Sales experience in the UAE
- Fluent in English with excellent verbal and written communication skills
- Strong negotiation, sales, and customer relationship management skills
- Ability to work under pressure and meet sales targets
Full Job Posting
Job Description
- Sales Customer Executive role at SMS Group of Companies in Dubai, UAE.
Responsibilities
- Managed a high volume of incoming customer calls and inquiries.
- Generated sales leads and converted customer inquiries into service bookings.
- Provided accurate, valid, and complete information about services using the appropriate tools and systems.
- Achieved individual sales and customer service targets while maintaining call handling standards.
- Handled customer complaints professionally, provided appropriate solutions, and followed up to ensure customer satisfaction.
- Built and maintained strong customer relationships through excellent communication and negotiation skills.
- Promoted additional services and identified upselling opportunities to increase sales.
- Followed company communication procedures, guidelines, and policies to deliver exceptional customer service.
Qualifications
- 1–2 years of Customer Service and Sales experience in the UAE.
- Fluent in English with excellent verbal and written communication skills.
- Strong negotiation, sales, and customer relationship management skills.
- Ability to work under pressure and meet sales targets.
Compensation
- Pay: AED 2,500.00 AED 3,000.00 per month.
Schedule
- Job Type: Full time.
Work Location
- Work Location: In person.
- Location: Dubai, UAE.
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