Sales Coordinator-UAE
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Key skills for this role
About the Role
Integrated Plastics Packaging is looking for a Sales Coordinator to support sales pipeline visibility, CRM adoption, sales administration, customer service excellence, and marketing coordination.
Key Skills for This Role
Responsibilities
- Monitor and report the number of weekly new leads generated by each salesperson
- Identify and highlight sales opportunities not recorded in CRM
- Measure and report response time between customer inquiries and submission of quotations
- Monitor CRM activities and raise NCRs for leads with no interaction for more than two weeks
- Generate customer wise and salesperson wise reports on dormant customers
- Monitor sales pipeline and report percentage of opportunities classified as ICP
- Conduct market research to identify potential leads and business opportunities
- Coordinate sales meetings, prepare minutes, and monitor closure of action items
- Develop and maintain annual leave plan for sales team
- Coordinate and track quarterly KRA reviews for sales department
- Track Service NCRs and CCRs and monitor response times against SLAs
- Review customer complaint mailboxes and raise service related NCRs or CCRs
Requirements
- Experience in sales coordination or similar role
- Proficiency in CRM systems
- Strong analytical and reporting skills
- Excellent communication and coordination skills
Full Job Posting
Sales Pipeline Visibility & CRM Adoption
- Monitor and report the number of weekly new leads generated by each salesperson
- Identify and highlight sales opportunities that have not been recorded in the CRM system
- Measure and report the response time between customer inquiries and submission of IPP quotations
- Monitor CRM activities and raise NCRs for leads with no interaction for more than two weeks
- Generate customer wise and salesperson wise reports on dormant customers and analyze trends
- Monitor the sales pipeline and report the percentage of opportunities classified as ICP
- Track and report ICP sales as a percentage of total sales performance
- Conduct market research and visit various market segments to identify potential leads and business opportunities
Sales Administration Support
- Coordinate sales meetings, prepare minutes of meetings, and monitor the closure of action items
- Develop and maintain the annual leave plan for the sales team
- Coordinate and track quarterly KRA reviews for the sales department
Customer Service Excellence
- Track Service NCRs and monitor response times against agreed service level agreements (SLAs)
- Track Service CCRs and monitor response times against agreed SLAs
- Review customer complaint mailboxes regularly and raise service related NCRs or CCRs for any deviations from service standards
- Follow up daily with concerned departments to ensure timely closure of RC and CAPA actions
- Present weekly MIS reports highlighting trends, open cases, repeated cases, and improvement opportunities
Marketing Coordination
- Develop and maintain the annual social media campaign calendar
- Prepare and manage the annual exhibition participation calendar
- Ensure all brochures, flyers, and other marketing materials (print and digital) are current and readily available
- Coordinate content creation, video production, and photoshoots with external service providers
- Coordinate the design, development, and commercialization activities related to exhibition booths
- Facilitate monthly technical and sales vlogs by coordinating with relevant stakeholders
- Coordinate quarterly updates to the company website, social media platforms, and digital profiles
- Coordinate gifting initiatives for special occasions such as Eid, Diwali, and Christmas
- Regularly monitor the company's Google business page to identify and report any unauthorized images
- Monitor online reviews and company presence across platforms including Google, YouTube, LinkedIn, Instagram, Glassdoor, and Indeed
- Coordinate with marketing service providers and ERP partners to ensure bi weekly or monthly CRM based newsletters are prepared and distributed
Key Expectations
- Ensure data accuracy and discipline in CRM usage
- Drive timely closure of NCRs and CCRs through proactive follow up
- Maintain effective coordination between Sales, Technical, Marketing, Customer Service, and external stakeholders
- Support continuous improvement initiatives through trend analysis and reporting
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