Sales Coordinator
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Key skills for this role
About the Role
The Ritz-Carlton is hiring a Sales Coordinator to support the Sales & Marketing team with administrative tasks, prepare sales documents, and assist guests. This entry-level role requires at least 1 year of related work experience and a high school diploma.
Key Skills for This Role
Responsibilities
- Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying)
- Prepare sales related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders)
- Promote awareness of brand image internally and externally
- Gather materials and assemble information packages (e.g., brochures, promotional materials)
- Use sales techniques that maximize revenue while maintaining guest loyalty
- Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in sales software
- Answer guest questions about property facilities/services
- Serve as point of contact for clients and communicate by phone and email
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience required
Full Job Posting
Position Summary
- Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally.
Responsibilities
- Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).
- Prepare sales related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
- Promote awareness of brand image internally and externally.
- Gather materials and assemble information packages (e.g., brochures, promotional materials).
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
- Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
- Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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