Sales Consultant

The Sales Consultant is responsible for promoting company products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.

Providing Customer Experience

Provide an exceptional customer service experience and create memorable moments by exceeding customer expectations.

Provides advice to customers on general information about product/brand heritage, features, warranties and trends and developments in the luxury market, showing passion for luxury products

Maintains relationships with customer by providing support, information, and guidance; researching and providing recommendations whilst ensuring customer loyalty, retention and improve spend

Identifies opportunities to improve sales and service by remaining current on industry trends, market activities, and competitors.

Takes all necessary efforts to resolve any customer complaints or issues and escalates it to senior team members when required.

Provides an exceptional customer service experience to after-sales customer visiting the stores by following the store’s after-sales processes and ensures full adherence to repair/return policies and procedures.

Meeting Sales Targets

Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business

Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales

Recruit new customers, identifies sales opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.

Engages with customer by following the AS&S Selling process.

Capture accurate and meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the customer, building relationships and personalizing future customer development opportunities

Prepares reports by collecting, analyzing, and summarizing information.

Other Tasks/ Responsibilitie s

Contributes to upholding the visual display of all products in accordance with AS&S and Brand visual standards and guidelines.

Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment

Strictly adheres to the loss prevention, security standards and inventory control guidelines within the store at all times to ensure safety of customers, colleagues and merchandise.

Adheres to the AS&S policies and procedures, store guidelines/ SOPs and grooming standards and guidelines

Takes pro-active efforts for self-development by attending educational workshops; self-study; reviewing professional publications; establishing personal networks; competition visits; participating in related events.

Take extra precautions while handling products to avoid any sort of damages to the product

Communication & working relationships

Customers - Internal & External stakeholders

Nature of Interaction - Adapts style to influence audience

Team Management

Financial Accountability

Revenue targets - Direct contributor

Operational targets - Indirect individual contributor

Manpower budget - Not applicable

Company Goals

Supports achievement of goals through personal contribution

Functional & Technical skills

Microsoft Office Suite - Basic Word, Excel, Powerpoint & Outlook

English - Basic verbal and written communication

Arabic - Basic verbal and written communication

Organisational and time management skills

Excellent interpersonal skills and the ability to build working relationships

Ability to prioritize and multi-task

Leading Self

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