Boutique Manager

Drive sales through the performance and development of the Sales Team. Ensure the delivery of exceptional operational, commercial and

customer service standards.

Actively contributes and assists in developing strategies in collaboration with Location and Area Manager to increase store traffic; optimize profitability; develop high potential customers; Promote brand awareness, establish market/store presence, and capture competitive market share and work towards implementing these strategies within the store

Lead the team in executing an exceptional customer service experience and create memorable moments by exceeding their expectations; building meaningful and lasting customer relationships and increase and retain customer loyalty

Monitor and track all customer daily appointments and be present during appointments to ensure the most elevated customer experience is being offered.

Resolves customer complaints and responds to comments in a timely and professional manner.

Drive and maximize sales performance of the team to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.

Communicates company set KPI’s; identifies and implements strategies to ensure performance standards are met for all the KPI's..

Maintains operations by ensuring compliance with company’s Standard Operating Procedure. Ensures that the team is knowledgeable and adequately trained in store operations procedures.

Maintains proper loss prevention standards and ensure compliance with cash handling, safe and deposits procedures.

Identifies current and future customer requirements by establishing rapports with potential and existing customers. Reports on product performance, buying trends and customer needs.

Manage the allocation of staff resources and scheduling to effectively drive sales and ensure excellent customer service.

Create and maintain a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.

Provides on-going training and development to the team in the area of operating standards, customer service and product knowledge.

Develops team members by establishing specific performance objectives, regularly measuring performance and conducting evidenced performance review feedback sessions.

Oversee the preparation of accurate daily, weekly and monthly schedules, by analyzing peak hours to ensure adequate floor coverage.

Provide support to marketing to ensure customer representation in events

Maintains awareness of market trends and competition. Shares recommendation with Line Manager.

Communicates and executes marketing and visual merchandising programs.

Lead and support Company driven local events and product launches, ensuring customer attendance and sales results are met.

Any additional responsibilities as advised by the Line Manager or Head of Department

Customers - Internal & External stakeholders

Nature of Interaction - Strong negotiation and strategic communication skills

Managing manager level

Revenue targets - Direct contributor

Operational targets - Direct contributor

Manpower budget - Develops Department budget

Develops and manages operational initiatives to meet Company goals

Business Administration or equivalent

Previous Experience: Essential

5-8 years job related experience

Minimum of 5 years experience in retail store operations, 2 of which in a managerial position in a luxury environment.

Leading Teams

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