Sales & Client Relations Executive

Overview

Key Responsibilities

• Handle incoming leads from WhatsApp, calls, social media, website, referrals, and walk-ins.
• Conduct professional client consultations and convert inquiries into bookings.
• Follow up extensively with potential, existing, and past clients.
• Build strong relationships with high-value clients and maintain a premium service experience.
• Manage surgeon diaries, consultations, appointments, surgery bookings, and follow-ups.
• Act as the patient’s account manager and ensure all steps are completed before surgery.
• Liaise with doctors, nurses, coordinators, and the medical team to ensure smooth service.
• Follow up with patients after surgery to ensure satisfaction and support.
• Handle complaints professionally and escalate when needed.
• Work closely with the marketing team regarding lead quality, reviews, content, testimonials, and campaigns.
• Assist in generating patient reviews and approved content opportunities.
• Maintain accurate records of leads, follow-ups, bookings, and client communication.

Requirements

• Fluent in
• English and Arabic
• .
• Additional languages are preferred.
• Bachelor’s degree or equivalent qualification.
• Minimum
• 2 years of experience
• in sales, telesales, client relations, or account management.
• Must have experience in at least one of the following:
• luxury sales, high fashion, real estate sales, or high-value service sales
• .
• Medical, cosmetic surgery, aesthetics, dermatology, or healthcare sales experience is highly preferred.
• Strong understanding of both soft skills and hard sales skills.
• Experience in building client relationships and selling high-value products or services.
• Excellent communication, follow-up, organization, and objection-handling skills.
• Must be polished, confident, professional, emotionally intelligent, and target-driven.
• This role requires someone who understands that premium sales is built on trust, confidence, consistency, and client experience.