Sales Associate
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Key skills for this role
About the Role
Pistach&More Sweets and Flowers is hiring a Sales Associate to provide excellent customer service, achieve sales targets, manage online platforms, and maintain inventory and store operations.
Key Skills for This Role
Responsibilities
- Welcome every customer warmly and professionally
- Understand customer needs and recommend suitable products
- Achieve daily, weekly, and monthly sales targets
- Operate the Point of Sale (POS) system accurately
- Manage online ordering platforms and ensure availability
- Perform daily inventory counts and follow FIFO
- Maintain product quality and food safety standards
- Maintain attractive product displays and correct pricing
- Open and close the store according to procedures
- Maintain cleanliness of sales floor and work areas
Requirements
- Sales: 2 years (Required)
- Willingness to transfer QID after probation
- Provide No Objection Certificate (NOC) if applicable
- Willingness to relocate and work at any branch
Full Job Posting
Customer Service
- Welcome every customer warmly and professionally.
- Understand customer needs and recommend suitable products.
- Provide detailed product knowledge, including ingredients, allergens, shelf life, and promotions.
- Handle customer inquiries and complaints professionally.
- Build long term customer relationships through excellent service.
Sales Responsibilities
- Achieve daily, weekly, and monthly sales targets.
- Upsell and cross sell products to increase the average transaction value.
- Promote seasonal items, gift boxes, flowers, chocolates, cakes, beverages, and promotional offers.
- Encourage repeat business through outstanding customer service.
Cashier Responsibilities
- Operate the Point of Sale (POS) system accurately.
- Process cash, credit/debit card, mobile wallet, and online payments.
- Open and close the cashier according to company procedures.
- Count and reconcile cash drawers at the beginning and end of each shift.
- Print receipts and ensure every transaction is correctly recorded.
- Report any payment discrepancies immediately.
- Process refunds, exchanges, and void transactions only with proper authorization.
- Maintain complete confidentiality regarding financial transactions.
- Ensure the cashier area remains organized and secure.
Online Platform Management
- Check all platforms every hour.
- Ensure the branch status is Online during operating hours.
- Turn OFF unavailable products immediately.
- Turn products back ON once available.
- Accept and prepare orders promptly.
- Monitor order preparation times.
- Minimize order cancellations.
- Coordinate with warehouse and supervisors regarding unavailable items.
- Report any platform technical issues immediately.
- Ensure menu prices, availability, and product images remain accurate.
- Monitor customer comments and delivery issues when applicable.
Inventory Management
- Perform daily inventory counts as scheduled.
- Conduct inventory using barcode scanners only.
- Follow FIFO (First In, First Out) at all times.
- Check expiry dates daily.
- Separate expired, damaged, or returned products according to company procedures.
- Report stock shortages immediately.
- Assist in receiving stock deliveries.
- Verify received quantities against invoices and transfer documents.
- Report damaged or missing items immediately.
- Ensure inventory accuracy at all times.
Product Quality & Food Safety
- Ensure all products meet Pistach & More quality standards.
- Inspect products before displaying them.
- Remove expired or damaged products immediately.
- Maintain food safety and hygiene standards.
- Monitor refrigerators and display units to ensure proper temperatures.
- Report any quality issues immediately.
Merchandising
- Maintain attractive product displays.
- Refill shelves before products run out.
- Ensure correct pricing and product labels.
- Follow company display standards.
- Keep shelves organized and clean.
- Rotate products according to FIFO.
Shop Operations
- Open and close the store according to company procedures.
- Maintain branch cleanliness throughout the day.
- Ensure packaging materials are sufficiently stocked.
- Prepare gift packaging when required.
- Answer telephone and WhatsApp inquiries professionally.
- Assist with customer collections and pre orders.
- Coordinate with warehouse regarding urgent stock requirements.
Cleaning & Housekeeping
- Maintain cleanliness of sales floor, display shelves, refrigerators, cashier area, preparation area, storage area.
- Follow daily cleaning schedules.
- Ensure all equipment is clean and operational.
Teamwork
- Work cooperatively with colleagues.
- Support other branches when required.
- Attend all company meetings and training sessions.
- Follow management instructions promptly.
- Maintain a positive attitude and professional behavior.
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