Sales Associate (Coffee Specialist), Abu Dhabi - UAE National
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Key skills for this role
About the Role
Nespresso is hiring a Coffee Specialist for its Boutique in Abu Dhabi to act as a brand ambassador, drive sales, and provide exceptional customer experience. The role requires retail or hospitality experience and UAE National status.
Key Skills for This Role
Responsibilities
- Act as an enthusiastic ambassador for Nespresso
- Welcome boutique clientele and identify their needs
- Achieve high customer satisfaction through personalized communication
- Initiate customers to the art of coffee tasting
- Carry out sales of Nespresso products (coffee, machines, accessories)
- Leverage training contents to enhance product knowledge
- Assist with boutique projects as needed
- Adhere to compliance and quality standards
- Participate in team meetings and contribute ideas
Requirements
- Demonstrate some experience in retail, direct customer sales and service, or hospitality
- Must be a UAE National
Full Job Posting
Position Snapshot
- Role: Coffee Specialist
- Location: Abu Dhabi
- Company: Nespresso UAE
Position Summary
- Act as an Ambassador for the Nespresso brand in the Boutique.
- Improve customer experience to contribute to Boutique's performance in Customer Satisfaction & Loyalty and Business Results.
Customer Experience Brand Ambassador
- Acts as an enthusiastic ambassador for Nespresso.
- Welcomes boutique clientele and identifies their needs.
- Achieves high customer satisfaction through personalized communication.
- Initiates customers to the art of coffee tasting.
- Maintains a customer centric approach.
Generates Sales and Contributes to Business Performance
- Achieves results in compliance with Nestlé Corporate Business Principles.
- Carries out sales of Nespresso products (coffee, machines, accessories).
- Leverages all received Nespresso training contents.
Coffee Expertise and Experience
- Demonstrates eagerness to learn about Nespresso brand, values, products, and sustainability.
- Learns continuously and integrates available information.
- Inspires clients with authenticity.
- Translates passion for the brand into each customer contact.
Operational Efficiencies
- Assists with Boutique projects as needed.
- Is familiar with stock levels, stock room layout and return policies.
- Adheres to compliance and quality standards.
- Ensures safe working conditions.
- Adheres to shift/work scheduling and planning.
- Participates in team meetings and contributes ideas.
- Helps manage peaks and lows in daily/weekly operations.
What will make you successful
- Demonstrate some experience in retail, direct customer sales and service, or hospitality.
- Must be a UAE National.
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