Safety Ambassador

(Responsibilities, accountabilities, and competencies; may not include all duties of this job)

Liase with various buildings as directed and this can include driving across the portfolio from one location to the other during the same shift.

Work to build professional relationships with residents to increase rapport. Steers and directs tenant questions to building staff. Partners and problem solves with Residential Specialist and staff in creating plans that address tenant/community concern or issues. Assists Residential Specialist staff in duties related but not limited to to , re-entry into individual apartments.

Steers and directs tenant questions to building staff.

Partners and problem solves with Residential Specialist and staff in creating plans that address tenant/community concern or issues.

Assists Residential Specialist staff in duties related but not limited to to , re-entry into individual apartments.

Mediates conflict using de-escalation, conflict mediation and other techniques as needed.

Provides support, guidance and oversight as directed by Building staff, Crisis Manager, Director of Safety,), Deputy Director of Permanent Supportive Housing or Chief of Supportive Housing (CSHO).

Promotes security & safety of Plymouth’s premises in accordance with Plymouth safety and emergency policies & procedures.

Ensures all entry doors to the building are secure and notify designated individuals i.e., Maintenance or Capital Improvement staff if repairs, adjustments are needed

Operate and respond to radio calls as needed via the organizations provided equipment.

Supports building staff in maintaining safety and security as directed by Crisis Intervention Manager, Director of Safety, PSH staff, and informs Residential Services Manager (RSM) of any violation of program rules; intervene on building management’s behalf to remove unauthorized guests, including calling 911.

Assist PSH staff in conducting safety checks of the floors, stairwells, and building perimeter. Promotes a safe, positive environment for residents and staff.

Reduces risk(s) to operations and building community by providing skilled de-escalation and physical intervention support in elevated risk events by intervening in crises, responds to emergencies, initiates contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care. Review and maintains safety logs.

Interfaces with outside support agencies in higher risk situations in conjunction with the crisis manager and/or safety director

Accurately analyzes reports and records incidents across the Plymouth portfolio to assist in internal and external investigations, trend analysis, and Plymouth's incident reduction goals.

Works with local authorities and first responders under the guidance of the building staff.

.Checks all radios at the start and end of all shifts

Provide support for Payee Program Check distribution when requested

Shares information for Crisis Manager either in person or via email during shift.

Communicates safety & security needs or potential improvements needed at Plymouth buildings to Building Management and the Crisis Intervention Manager.

Maintain confidentiality and privacy with respect to resident information and compliance with regulatory requirements when assisting in gathering resident information.

Attends and participates in regular staff and team meetings.

Practices a cooperative work approach and promotes teamwork among co-workers.

Performs additional duties as assigned by the Crisis Intervention Manager, Director of Safety, Chief of Supportive Housing and Deputy Director of Permanent Supportive Housing as needed.