Site Operations Manager

ABOUT THIS ROLE

PRIMARY RESPONSIBILITIES

• Oversee daily building operations and supervise staff across all shifts to ensure 24/7 consistency, safety, and hospitality.
• Lead rent collection, unit turns, building cleanliness, access systems, and operational record keeping.
• Conduct lease signings, enforce lease requirements, and ensure compliance with landlord-tenant law, Fair Housing, and Plymouth policies.
• Monitor key performance indicators such as occupancy, rent collection, incidents, and inspection results; implement corrective actions as needed.
• Lead funder inspections and ensure timely readiness, coordination, and follow-up on findings.
• Partner with Facilities to coordinate repairs, maintenance, and preventive work; ensure vendor performance meets quality standards.
• Manage building budgets, review expenses, and track inventory of supplies and janitorial materials.
• Address unauthorized onsite activity, ensure consistent enforcement of guest policies, and collaborate with safety and emergency partners as needed.
• Support and model crisis-intervention, trauma-informed, and harm-reduction approaches in complex resident situations.
• Maintain professional, resident-centered communication and lead conflict resolution aligned with Plymouth’s values.
• Promote a hospitable and dignified resident experience, ensuring welcoming common areas, daily refreshment services, and dependable front desk presence.
• Oversee distribution of community resources, pantry and hygiene items, and harm-reduction supplies according to established protocols.
• Collaborate with cross-department partners to ensure clean, safe, and stable housing environments for all residents.
• Serve in the after-hours on-call rotation, providing leadership and decision-making during urgent building situations.

KNOWLEDGE, SKILLS, AND ATTRIBUTES WE NEED FROM YOU

• Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
• Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
• Strong knowledge of landlord-tenant law, Fair Housing, ADA, and housing regulations, with the ability to apply them accurately in daily operations.
• Excellent de-escalation, crisis response, and conflict resolution skills using trauma-informed and harm-reduction frameworks.
• Demonstrated success leading staff in a 24/7 operations environment with accountability and support.
• Strong organizational and time-management ability to handle multiple operational priorities.
• Adaptable interpersonal and communication skills that foster collaborative, cross-department relationships.
• Proficiency in Microsoft Office applications and property management software (e.g., Yardi).
• Commitment to equity, inclusion, and resident dignity in all aspects of work.

QUALIFICATIONS

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• Four (4) or more years of experience in property management, supportive housing, or building operations.
• Two (2) or more years of supervisory or team leadership experience, preferably in 24/7 operations.
• Experience working with individuals who have experienced homelessness or housing instability.
• Familiarity with LIHTC, HUD, or Section 8 housing operations preferred.
• Experience partnering with Facilities, Safety, or Behavioral Health teams preferred.
• Experience supervising in a unionized environment preferred.
• Bilingual or multilingual skills highly desirable.
• Join us and be a catalyst for positive change!
• Plymouth Housing is an equal opportunity employer. We recruit, hire, train, and promote employees based on merit and business needs, and without regard to race, color, creed, religion, national origin, ancestry, citizenship or immigration status, sex (including pregnancy, gender identity, and sexual orientation), age, marital status, physical, sensory, or mental disability, honorably discharged veteran or military status, or any other status protected by applicable federal, state, or local law.