SaaS Systems Analyst - Corporate

Bachelor's degree in a related field or equivalent experience

Proficiency with SaaS support concepts and experience with a variety of applications.

Strong analytical skills with the ability to find technological solutions to business problems

Excellent organizational and time management skills with the ability to manage multiple tasks simultaneously

Detail-oriented with a focus on accuracy and data integrity

Ability to transfer and transform data to suit business needs

Excellent communication and interpersonal skills with the ability to work collaboratively with cross-functional teams

Strong problem-solving skills with the ability to identify and resolve issues using technology and data analysis

Advanced spreadsheet proficiency (e.g., complex formulas, data manipulation, pivot tables, data validation).

Proven track record in root-cause analysis, system QA testing, and technical diagnostics.

Ability to analyze system configurations and workflows from limited visual context (e.g., screenshots, user bug reports).

Setting up and managing user accounts and permissions within SaaS applications.

Configuring application settings, features, and integrations according to business needs.

Managing data within SaaS applications, including data migration and backups.

Actively monitoring SaaS application performance and identifying potential issues

Troubleshooting user-reported problems and resolving technical issues within SaaS applications

Analyzing usage data to identify areas for optimization and improvement

Perform end-to-end root-cause analysis on complex configuration issues, logic errors, and integration failures across SaaS platforms.

Replicate reported user bugs, isolate settings discrepancies, and write detailed bug tickets for vendor engineering teams

Implementing and maintaining security policies for SaaS applications, including access controls and data encryption

Ensuring compliance with relevant regulations and industry standards regarding data privacy and security

Integration management:

Integrating SaaS applications with other internal systems and platforms using APIs or other methods

Managing single sign-on (SSO) configurations for seamless user access across multiple SaaS applications

Communicating with SaaS vendors regarding updates, feature requests, and support issues

Communicate licensing agreements and subscription renewals to management for evaluation and negotiation.

Analyzing SaaS usage data to identify potential cost savings and optimize licensing

Identifying redundant subscriptions and managing license usage to reduce costs

This includes providing training and support to end-users, developing user documentation and guides, assisting with troubleshooting and issue resolution.

This involves responding to and resolving SaaS application issues and outages, troubleshooting technical problems, identifying root causes, documentation, and escalating critical issues to the appropriate teams.

Generating reports on SaaS usage, performance metrics, and cost trends

Presenting findings to stakeholders and recommending improvements

Communicating with stakeholders about their data needs, extracting from the appropriate SaaS applications and formatting reports for usability.

Assisting users in creating templates and tools to efficiently and effectively make use of the SaaS data.

Extract raw data from platforms (Entrata, LoanPro, etc.) and build clean, structured spreadsheets and tools for stakeholder usability.

Use hands and fingers to type, handle, or feel objects, tools, or controls.

Operate a computer, keyboard, mouse, and other standard office equipment.

Talk and hear to effectively communicate with colleagues, stakeholders, and vendors, both in person and via phone or video conference.

Possess specific vision abilities, including close vision and the ability to adjust focus, due to extensive use of computer screens.

Occasionally stand, walk, or lift and/or move light office items, such as files or a laptop, up to 15 pounds.

Other Duties as Assigned: This job description is not exhaustive and may not cover every task or duty. The employee may be required to perform other duties not explicitly listed as needed by the business. This provides flexibility for the employer.

At-Will Employment Statement: Employment with Westland Real Estate Group is "at-will," meaning that either the employee or the company may terminate the employment relationship at any time, for any lawful reason, with or without cause or notice.

Equal Opportunity Employer (EOE) Statement: Westland Real Estate Group is an Equal Opportunity Employer and is committed to diversity and inclusion. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

ADA Compliance Statement: We comply with all applicable provisions of the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship.

Job Description is Not a Contract: This job description is a summary of duties and responsibilities and does not constitute an employment contract.