ashby
RVP, Customer Success
Candex
Remote, USA
Full-time
Senior
Remote
Discovered 2 weeks ago
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About
Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!
We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $130M from leading investors including Goldman Sachs, 9Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.
The Role Candex is hiring an RVP, Customer Success to manage and develop customer relationships that drive retention, loyalty and growth worldwide. You’ll thrive in a high-growth startup, have deep procurement experience, and be comfortable operating with executive stakeholders. You will manage accounts - strategic positioning, product promotion, adoption, technical coordination and feedback to Product — while helping us build scalable ways of working and preparing to be a future leader as we scale.
Responsibilities
- Global relationship owner for Fortune 500 and FTSE 250 companies
- Own executive relationships: map stakeholders, run C-suite meetings, deliver business reviews, and drive adoption from pilot to BAU plans
- Identify key client contacts to build a network, connect with SMEs, users and drive adoption
- Oversee and address any client or supplier support or technical issues
- Perform data analytics and watch KPIs to drive Candex usage and revenue growth
- Understand, influence and monitor key client KPIs, surface trends, and provide clear projections to clients and internal teams
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