IT Support Engineer

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $130M from leading investors including Goldman Sachs, 9Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

Candex is looking for an adaptable and quick-learning IT Support Engineer to join our global IT team. This role involves delivering technical support across our various global offices, managing local and remote IT infrastructures, and ensuring efficient tool and system utilization. The ideal candidate possesses a robust IT foundation, embraces various technologies, and has an inherent passion for continuous learning. In close collaboration with all departments you'll contribute to the operational success of technology solutions that fuel our growth.

This is a remote role that will require periodic on-site visits to our London, UK office. Responsibilities

Oversee day-to-day IT operations, including hardware, software, and network troubleshooting, support, and maintenance

Develop documentation and user training materials on software and tools

Establish scalable employee lifecycle management processes, ensuring seamless and compliant operations

Develop and execute IT policies and procedures that enhance data security, system integrity, and availability