indeed
Room Service Supervisor
Hilton
London, GBR
Full-time
Onsite
£14.90
Discovered 1 weeks ago
room service operationsin-room diningguest servicehospitalityteam supervisionshift scheduling
Free
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Role Overview
The Room Service Supervisor oversees daily in-room dining operations at Conrad London St. James.
The role focuses on memorable guest experiences, product quality, and luxury hospitality service.
Key Skills for This Role
room service operationsin-room diningguest servicehospitalityteam supervisionshift scheduling
Full Job Posting
Role Overview
The Room Service Supervisor oversees daily in-room dining operations at Conrad London St. James.
The role focuses on memorable guest experiences, product quality, and luxury hospitality service.
Pay and Rewards
- The hourly rate is £14.90 plus an expected average annual service charge of approximately £5,000 to £6,000.
- Benefits include discounted Hilton travel, employee stock purchase access, paid parental leave, caregiving support, mental health resources, holiday allowance, uniform, and meals on duty.
Hotel
Conrad London St. James is a luxury hotel in Westminster with 256 bedrooms and multiple food, beverage, lounge, and events outlets.
The hotel emphasises high service standards and personalised guest experiences.
Typical Duties
- Supervise and participate in daily room service operations.
- Ensure guest service standards, product quality, and operational policies are maintained.
- Monitor guest satisfaction, address service issues, and improve the room service experience.
- Guide each shift through hands-on supervision, scheduling support, and team mentoring.
- Use marketing initiatives and upselling techniques to promote room service sales.
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