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Role In Front Office VAJ

TALENTMATE
Dubai, UAE
Full Time
Manager
Onsite
5 days ago
Guest ServiceFront Office OperationsService RecoveryCommunicationLeadershipProblem Solving
Free

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Guest ServiceFront Office OperationsService Recovery
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About The Company

  • Emaar Hospitality Group is a premier global provider of enriching, personal and memorable lifestyle experiences.
  • Wholly owned subsidiary of Emaar Properties PJSC.
  • Owns and manages Address Hotels + Resorts, Vida Hotels and Resorts, serviced residences, leisure clubs, restaurants and spas.

Responsibilities

  • Conduct all operational tasks in Front Office while living up to service standards and procedures.
  • Go the extra (s)mile where you can.
  • Prevent complaints and ensure adequate service recovery where needed.
  • Pro actively communicate with fellow Ambassadors, always with the Guest's interests at heart.

Qualifications

  • Genuine service personality, with high EQ.
  • Minimum 4 years experience in Hospitality industry.
  • Minimum 2 years experience in a Supervisory role / similar experience in a 5 star hospitality industry.
  • Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
  • A minimum of 1 3 year experience in a similar position in a 5 star hospitality company.

Competencies

  • Put Customer First
  • Drive for Results
  • Learning
  • Resilience
  • Adaptability

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