Role In Front Office VAJ
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Key skills for this role
About the Role
Emaar Hospitality Group is seeking a Front Office Supervisor for a 5-star hotel in Dubai. The role requires a minimum of 4 years hospitality experience and 2 years supervisory experience.
Key Skills for This Role
Responsibilities
- Conduct all operational tasks in Front Office while living up to service standards and procedures.
- Go the extra (s)mile where you can.
- Prevent complaints and ensure adequate service recovery where needed.
- Pro actively communicate with fellow Ambassadors, always with the Guest's interests at heart.
Requirements
- Minimum 4 years experience in Hospitality industry
- Minimum 2 years experience in a Supervisory role in 5 star hospitality
- Minimum of a high school diploma
- College degree in Hotel Management or related field preferred
- Genuine service personality with high EQ
Full Job Posting
About The Company
- Emaar Hospitality Group is a premier global provider of enriching, personal and memorable lifestyle experiences.
- Wholly owned subsidiary of Emaar Properties PJSC.
- Owns and manages Address Hotels + Resorts, Vida Hotels and Resorts, serviced residences, leisure clubs, restaurants and spas.
Responsibilities
- Conduct all operational tasks in Front Office while living up to service standards and procedures.
- Go the extra (s)mile where you can.
- Prevent complaints and ensure adequate service recovery where needed.
- Pro actively communicate with fellow Ambassadors, always with the Guest's interests at heart.
Qualifications
- Genuine service personality, with high EQ.
- Minimum 4 years experience in Hospitality industry.
- Minimum 2 years experience in a Supervisory role / similar experience in a 5 star hospitality industry.
- Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
- A minimum of 1 3 year experience in a similar position in a 5 star hospitality company.
Competencies
- Put Customer First
- Drive for Results
- Learning
- Resilience
- Adaptability
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