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Robotic Field Service Engineer
FANUC America Corporation
Binghamton, USA
Full-time
Mid · 2+ years experience
Onsite
Discovered 1 weeks ago
FANUC robotsR30iBR30iAPLC ladder logic
Free
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FANUC robotsR30iBR30iA
Key Skills for This Role
FANUC robotsR30iBR30iAPLC ladder logic
Full Job Posting
- Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline
- Troubleshoot, repair, and maintain robot mechanical units and controllers and electrical control devices
- Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system
- Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability
- Complete customer calls to understand the required parts and software needed for the visit
- Complete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processing
- Maintain a service tool kit and documentation to facilitate rapid customer response
- Participate in the rotation of the Hot Pager for after-hours service support
- Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections
- Communicate frequently with involved FAC employees and customer employees to ensure that expectations are met
- Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty
- Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis
- Associate’s degree in Robotics, Mechatronics, Electrical Engineering Technology, Automation, or a related technical discipline preferred; equivalent hands‑on experience will be considered
- Minimum two years of experience working in a related environment with robotics integration, installation, or service repairs
- Experience with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair
- Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation
- Previous experience with FANUC robots, controllers, and equipment on R30iB and R30iA control platforms is a plus
- Familiar with standard machining practices, tooling, fixtures, and gauges
- Ability to read and interpret PLC ladder logic
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