Associate Mechatronics Field Engineer

The Associate Mechatronics Field Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting and / or maintenance services for CNC’s and related peripheral equipment.

Reporting to our Hoffman Estates, IL office, the Associate Field Service Engineer will provide support to customers in Illinois, Indiana, Missouri, Wisconsin and the Upper Peninsula of Michigan with on-site repair, troubleshooting and /or maintenance services for CNC’s and related system peripheral equipment.

• Provide maintenance and troubleshooting for CNC machines, including servo, spindle drives, and motor systems; investigate customer issues and perform root cause analysis, operating under the guidance of the Supervisor/Manager
• Participate in structured training programs, including on-the-job and classroom learning
• Support the company’s commitment to exceeding customer expectations while building effective customer service skills
• Ensure all quality-related concerns are communicated promptly to the appropriate Supervisor/Manager
• Manage and control assigned inventory to ensure accuracy and availability Learn and follow service operations, procedures, and company policies, including accurate and timely submission of required documentation
• Maintain and safeguard company-issued tools and equipment
• Travel to customer sites as required, including 2–8 overnight stays per month, and ability to travel by air for training and meetings in accordance with company guidelines
• Operate under direction of Supervisor/Manager, who provides detailed guidance and matches assignments to experience level
• Collaborate with Supervisor/Manager to determine appropriate diagnosis, repair actions, and parts requirements, while frequently working alongside senior-level Field Service Engineers

• High School Diploma or GED Proven experience providing customer support preferably in a technical customer-facing role or field service environment