Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Education
RN
Mandatory Skills
Strong clinical judgment and case management expertise.
Ability to ensure readiness to production by validating OJT/nesting performance against client expectations.
Skilled in coaching, mentoring, and performance feedback, particularly during nesting and JIT phases.
Knowledge of Medicare and Medicaid program requirements and payer criteria.
Ability to design and deliver refresher/upskilling modules based on client needs, NPS trends, and Quality opportunities.
Proficiency in training documentation, reporting, and administrative accuracy.
Instructional design awareness: able to recommend curriculum enhancements to clients based on learner feedback and performance data.
Strong communication and presentation skills, with the ability to simplify complex concepts.
Collaboration and stakeholder management with clients, operations, and quality teams.
Effective time management and workload prioritization in a fast-paced environment.
Roles & Responsibilities
Facilitate new hire, upskilling, refresher, and ongoing training in classroom and/or virtual environments.
Deliver just-in-time (JIT) and nesting/OJT support, coaching learners on client processes and expectations in real-world program contexts.
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