lever
RN Clinical Contractor
Everlywell
USA
Full-time
Mid · 3+ years experience
Hybrid
Discovered 1 weeks ago
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- Provide health assessments and treatment solutions via telephone, video, or chat functions
- Track and monitor follow-up calls, escalate when appropriate
- Receive inbound phone calls from patients seeking answers to various medical conditions
- Make outbound initial and follow-up calls to patients to deliver lab results and provide information on treatment solutions
- Make outbound follow-up calls to patients identified as high-risk during initial phone call
- De-escalate situations where a patient is upset or threatening, escalate when appropriate
- Refer to in-person care when appropriateInterpret and communicate outcomes of lab results
- Utilize secure email to communicate lab results to patients
- Assist with reviews of incoming test requests
- Monitor and manage incoming queue of test requests to ensure timely review
- Lead the audit process to ensure high quality care by adhering to service-level agreements, such as turnaround times
- Stay up to date with current health trends and recommendations
- RN Degree required
- 3 years clinical experience required
- Virtual Care/Telehealth experience preferred
- Understanding of broader clinical environment and alternative venues for care like telehealth is a strong plus
- Ability to manage multiple priorities and respond in a timely manner.
- Ability to execute under accelerated timeframes and quickly adapt to changes in priorities.
- Adaptable, flexible, and innovative; able to think creatively and meet the changing needs and challenges of the organization.
- Excellent interpersonal skills.
- Excellent telephonic communication skills. Effectively able to communicate with clinicians, colleagues and staff.
- Skill in developing, implementing, and administering work processes
- Ability to work under minimal supervision and demonstrate strong initiative
- Strong organizational and time management skills; strong attention to detail
- Able to adapt to using new tools and apps such as: Trello, Slack, & Google Docs. Proficiency in MS Office or equivalent applications required.
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